Concentrator not reachable
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Re: Concentrator not reachable
26-03-2014 8:45 PM
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Quote from: bobcharles I know can't connect to the router even though I know my username and password is correct.
does it just kick you back to an empty login screen? if so i feel your pain
Re: Concentrator not reachable
26-03-2014 8:47 PM
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My default password is all uppercase letters and numbers.
Re: Concentrator not reachable
26-03-2014 8:49 PM
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Quote from: Zico Lost connection on router at 8pm dead on. Tried logging in to connect and get concentrator not reachable. Restarted router and same.
Openreach modem is up and hasn't lost sync.
Help please!!
Same happened and it came back at 20:45
Re: Concentrator not reachable
26-03-2014 8:51 PM
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Re: Concentrator not reachable
26-03-2014 8:51 PM
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Quote from: Matthew Hi guys.
We're aware that there's a nationwide issue at the moment.
Service status will be on its way shortly
Apologies for the inconvenience caused
So why does the Plusnet status page show everything as operating fine and dandy?
Re: Concentrator not reachable
26-03-2014 8:55 PM
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Fingers crossed things are back up for everyone affected soon.
Re: Concentrator not reachable
26-03-2014 8:57 PM
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>edit deleted the live image, ejs did a much better job below of attaching the snapshot graph<
Re: Concentrator not reachable
26-03-2014 9:00 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Concentrator not reachable
26-03-2014 9:01 PM
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Re: Concentrator not reachable
26-03-2014 9:14 PM
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Thanks for the update Bob.
Re: Concentrator not reachable
26-03-2014 9:22 PM
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Re: Concentrator not reachable
26-03-2014 9:25 PM
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I can't see any other ISPs suffering problems at the moment.
Re: Concentrator not reachable
26-03-2014 9:37 PM
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Why would a loss of connectivity deep within the main network cause a resync of my exchange port?
Re: Concentrator not reachable
26-03-2014 9:43 PM
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Quote from: bobcharles I'm now getting authentication failed.
Our RADIUS servers suggest you're using the wrong password, try retyping it.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Concentrator not reachable
26-03-2014 9:47 PM
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Quote from: AndyH Seems a bit strange though that if it was a gateway problem, why were people unable to re-connect to a different gateway?
Perhaps the system that balances the numbers of users across the gateways was directing people to ptn-ag02, which suddenly had the least users. I don't have any evidence for this theory and it doesn't involve blaming BT, therefore it's probably wrong.
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