Complete Stop (Again)
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- Re: Complete Stop (Again)
Complete Stop (Again)
07-04-2013 1:05 PM
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I was browsing along OK until about 12:45 when everything came to a complete halt; no pages would load and I was getting tracerts like these:
Tracing route to www.bbc.net.uk [212.58.244.68]
over a maximum of 30 hops:
1 2 ms <1 ms <1 ms 192.168.0.1
2 272 ms 194 ms 318 ms lo0-central10.pcl-ag04.plus.net [195.166.128.185
]
3 32 ms 33 ms 33 ms link1-central10.pcl-gw01.plus.net [84.93.249.96]
4 32 ms 39 ms 32 ms 52.core.plus.net [212.159.1.52]
5 32 ms 32 ms 32 ms ae2.pcl-cr01.plus.net [195.166.129.6]
6 32 ms 33 ms 32 ms ae1.ptw-cr01.plus.net [195.166.129.0]
7 32 ms 32 ms 33 ms kingston-gw.thdo.bbc.co.uk [212.58.239.6]
8 * * * Request timed out.
9 * * * Request timed out.
10 32 ms 32 ms 32 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
11 33 ms 36 ms 42 ms 132.185.255.148
12 33 ms 33 ms 32 ms bbc-vip113.telhc.bbc.co.uk [212.58.244.68]
Trace complete.
C:\Users\Win7pro>tracert www.plus.com
Tracing route to portal.plus.net [212.159.9.2]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 35 ms 32 ms 33 ms lo0-central10.pcl-ag04.plus.net [195.166.128.185
]
3 32 ms 35 ms 32 ms link8-central10.pcl-gw02.plus.net [84.93.249.110
]
4 32 ms 32 ms 32 ms te2-2.ptw-gw01.plus.net [212.159.1.54]
5 33 ms 32 ms 32 ms po2.pcl-gw01.plus.net [195.166.129.41]
6 40 ms 40 ms 39 ms gi5-8.ptp-cr01.plus.net [84.93.224.48]
7 41 ms 40 ms 54 ms vlan2658.ptp-elb02.plus.net [84.93.224.45]
8 41 ms 40 ms 42 ms portal.plus.net [212.159.9.2]
Trace complete.
C:\Users\Win7pro>tracert www.channel4.com
Tracing route to www.channel4.com [83.98.28.10]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 33 ms 34 ms 32 ms lo0-central10.pcl-ag04.plus.net [195.166.128.185
]
3 32 ms 32 ms 33 ms link7-central10.pcl-gw01.plus.net [84.93.249.108
]
4 32 ms 32 ms 32 ms 52.core.plus.net [212.159.1.52]
5 33 ms 58 ms 33 ms ae1.ptw-cr02.plus.net [195.166.129.2]
6 * * * Request timed out.
7 33 ms 33 ms 33 ms tfm20-edge-asr-a.ioko.net [83.98.99.133]
8 40 ms 38 ms 35 ms 83.98.99.26
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
I even had trouble logging in to the router (although that did let me in after about 40 seconds). Other than that, the trace seems to have problems once it gets beyond plusnet's nodes.
After about 10 minutes, the problem seemed to clear again.
Unlike the last time, the connection didn't drop just before the problem started, and so I didn't try gateway hopping.
Any thoughts?
Re: Complete Stop (Again)
07-04-2013 1:59 PM
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An old router?
How hot is the router?
Are you running any kind of p2p download? maybe its swamping it, try lowering the maximum connections in the p2p client
Re: Complete Stop (Again)
07-04-2013 2:05 PM
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Not running more than slightly warm.
No other downloads.
Re: Complete Stop (Again)
07-04-2013 3:01 PM
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Re: Complete Stop (Again)
07-04-2013 11:41 PM
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I don't think traceroute timeouts here are indicative of a problem.
Re: Complete Stop (Again)
10-04-2013 10:14 PM
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I couldn't get any pages to load in Firefox, IE or Chrome. I couldn't even open the router control panel, although I could both ping and tracert it. I was able to tracert external sites as well, but nothing would load.
A download I had running in Orbit also completely stalled.
I checked the cable from the PC (Win 7 Pro) to the router. All seemed OK.
I have a second PC connected to the router (Netgear DG834v3) running XP Pro, so I fired that up.
That loaded pages with no problem. The two PCs are networked to each other via the router, and the XP machine could access the Win 7 one and vice versa.
After about 50 minutes, the Win 7 machine could load pages again, but as I've been typing this, the problem has come back the same as before; the Win 7 machine won't load anything again. As before, the two machines have no problem communicating with each other via the router.
If the router is allowing tracerts and pings out, and is connecting the two PCs networked through it OK, what's stopping the Win 7 machine from working properly when the XP one does?
Re: Complete Stop (Again)
11-04-2013 9:54 AM
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Quote from: thejudge what's stopping the Win 7 machine from working properly when the XP one does????
Some sort of over-zealous security software, perhaps? Try disabling any firewall software on the Win 7 PC when this happens and see if that helps.
Re: Complete Stop (Again)
11-04-2013 3:38 PM
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Re: Complete Stop (Again)
11-04-2013 7:06 PM
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The router firewall settings are the same for both machines, as far as I can see.
AV is Avast! which, to my knowledge, has never been set to block anything except what you'd expect it to block.
Windows Defender is in 'real-time protection' mode, and has been since I bought this rig back in November.
I'm going to keep an eye on things this evening to see what happens.
Thanks for the advice so far.
Re: Complete Stop (Again)
11-04-2013 7:30 PM
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Just after posting the previous update, I opened Orbit Downloader to download a file.
The problem returned immediately.
I have now uninstalled Orbit (to be honest, in these broadband days, does anyone really need programs like that?), and the problem has cleared...for the moment.
Monitoring continues....
Re: Complete Stop (Again)
12-04-2013 11:20 AM
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Re: Complete Stop (Again)
12-04-2013 9:21 PM
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Looking at Orbit's forum (once I'd got through all the spam posts!), it seems that I wasn't the only one with that issue.
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