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Compensation
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Compensation
19-07-2019 10:57 PM
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Now the problem concerning my
Broadband connection has concluded,
I would like to enquire about the
Compensation I wish to claim for the
Problems with my connection for some time.
As I discussed on a previous call I wanted
Compensation as I have been paying for
Internet that was not fit for purpose. It was
Explained I would have to wait until the problem
Was concluded to establish a suitable
Compensation figure as I would only be able
To claim once for the problem.
I appreciate you have not been able to
Fix my problem, but I was paying for a
Service you were unfortunately unable to provide
Consistently.
So I would like a refund for the dates you were
Unable to provide that service for my
Broadband service
Question 188444926 is the ticket number I am referring to.
Debbie Lester
Broadband connection has concluded,
I would like to enquire about the
Compensation I wish to claim for the
Problems with my connection for some time.
As I discussed on a previous call I wanted
Compensation as I have been paying for
Internet that was not fit for purpose. It was
Explained I would have to wait until the problem
Was concluded to establish a suitable
Compensation figure as I would only be able
To claim once for the problem.
I appreciate you have not been able to
Fix my problem, but I was paying for a
Service you were unfortunately unable to provide
Consistently.
So I would like a refund for the dates you were
Unable to provide that service for my
Broadband service
Question 188444926 is the ticket number I am referring to.
Debbie Lester
Message 1 of 2
(485 Views)
1 REPLY 1
Re: Compensation
20-07-2019 12:39 PM
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Hi Debbie,
Thanks for getting in touch regarding your broadband fault. As the ticket you've referenced has now been closed, I've created a new complaint ticket for you here. Please let me know when you've had the opportunity to review and respond to that ticket.
Best wishes
Dave
Message 2 of 2
(442 Views)
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