Coming up to one week at 28k. WHY can't the IP profile be given a nudge?!
Here we are, 8 days later, and it was all going so well! I'm going to update the ticket with roughly the same info as I've put in this post, but I thought you and others might be interested in the following.
This is the output from MyBroadbandSpeed over the last month or so:
Now, I know the reliability of that site is under question, so I've also been doing the "official" BT Speedtests.
I also have a weather station outside the house, which collects daily average temperatures, amongst other things. Right at the start of the ticket, I said I felt sure it was weather and temperature related.
They found and fixed 4 bad physical line faults over 2 visits, and although it went alright for a while, it's now slow again.
Just so we all know I'm not imagining it, I pasted in my weather station data, made a Google spreadsheet to table-ize my BT Speedtest results, and this is it;
Interesting, eh? (Well, that's relative!).
Here's the original spreadsheet with the raw data and larger interactive versions of the charts so you can click onto each day and see things more clearly.
https://docs.google.com/spreadsheet/ccc?key=0AmkhuHmI5mk1dHpMNE13WWxobGo0dWFtMWMxSnFSRWc#gid=5
NOTE: I've just noticed if you look at the charts in the spreadsheet on a laptop or monitor smaller than 1680x1050, the size when I generated the chart, then it'll spill off the edge of the screen. Annoying. Just zoom out (CTRL+- or CTRL+mousewheel) to see the whole chart. Any ideas how to fix this?
Whaddya think?
This is the output from MyBroadbandSpeed over the last month or so:
Now, I know the reliability of that site is under question, so I've also been doing the "official" BT Speedtests.
I also have a weather station outside the house, which collects daily average temperatures, amongst other things. Right at the start of the ticket, I said I felt sure it was weather and temperature related.
They found and fixed 4 bad physical line faults over 2 visits, and although it went alright for a while, it's now slow again.
Just so we all know I'm not imagining it, I pasted in my weather station data, made a Google spreadsheet to table-ize my BT Speedtest results, and this is it;
Interesting, eh? (Well, that's relative!).
Here's the original spreadsheet with the raw data and larger interactive versions of the charts so you can click onto each day and see things more clearly.
https://docs.google.com/spreadsheet/ccc?key=0AmkhuHmI5mk1dHpMNE13WWxobGo0dWFtMWMxSnFSRWc#gid=5
NOTE: I've just noticed if you look at the charts in the spreadsheet on a laptop or monitor smaller than 1680x1050, the size when I generated the chart, then it'll spill off the edge of the screen. Annoying. Just zoom out (CTRL+- or CTRL+mousewheel) to see the whole chart. Any ideas how to fix this?
Whaddya think?
Quote from: racquel Here we are, 8 days later, and it was all going so well! I'm going to update the ticket with roughly the same info as I've put in this post, but I thought you and others might be interested in the following.........
DSL Down connection rate going from 4Mbps to under 2 doesn't look like an improving situation to me
Yeah, I was thinking the same! Halving of speed doesn't suggest an improvement!
Here's a BT Speedtest just now:
Download speedachieved during the test was - 1.4 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :1.76 Mbps(DOWN-STREAM), 0.83 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
And here's ...
jim:quote
Here's a BT Speedtest just now:
Download speedachieved during the test was - 1.4 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :1.76 Mbps(DOWN-STREAM), 0.83 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
And here's ...
jim:quote
Raquel, don't you reckon some people need to go to Specsavers 
(On that note, it won't include the mods - they'll be along to tell you about not fully quoting a immediately preceding post )
Do you leave your modem,/router on 24/7 ?
(On that note, it won't include the mods - they'll be along to tell you about not fully quoting a immediately preceding post
)Do you leave your modem,/router on 24/7 ?
Quote Here we are, 8 days later, and it was all going so well!
Fair play Anotherone, that could be interpreted one of two ways IMO, I've re-read that with a negative inflection in mind and can see what you mean.
@racquel I've given the person who has full ownership of your fault a nudge so they should be responding ASAP.
To be fair to Plusnet, they've assigned someone to watch over this; last time we spoke was a week ago after the latest fixes and they said they'd call in a week (ie: today) to see how it was going.
So I'll have the opportunity to explain
So I'll have the opportunity to explain
It was what happened on the chart since the 14th that was the real give away Adam.
BTW, you must live at the North Pole racquel, with average daytime temperature -4°C at the end of April
I've no idea about the Google docs chart size issue. I'll ask someone.
BTW, you must live at the North Pole racquel, with average daytime temperature -4°C at the end of April
I've no idea about the Google docs chart size issue. I'll ask someone.
Almost .. Wales actually! It's ridiculous up here at around 350m; we had a small snow flurry two mornings ago, we're still in danger of frosts until end of May here, the growing season is roughly one month behind and two months shorter, and the temperature is 2-3 degrees lower than the valley below. Lots of lovely sturdy and rugged sheep to look at, though ....
Quote from: Anotherone BTW, you must live at the North Pole racquel, with average daytime temperature -4°C at the end of April
