Closed ticket (73898391), not me!

[#1]

I received the following today in relation to the above ticket.

Quote

Ian Boydon [Sms Message: Thank you for getting back to us. The line appears stable on my testing. I am only seeing 5 brief drops over the last week. If you are still having issues, then please raise a query at http://faults.plus.net] You may view your Question at http://portal.plus.net/my.html?action=questions in order to view our response to your Question, please add a new comment or close the Question if the issue has now been resolved to your satisfaction.

Slight problem, I'm unable to view the latest ticket correspondence due to (I assume) someone at Plusnet
deleting it.

[#2]

It won't have been deleted (we have no ability to do that without tampering with the database directly). You shoul dbe able to refine the search criteria on our website to look for 'closed tickets over the last 30 days' or words to that effect?

[#3]

Thanks, got it, but why ask me to view the response when someone (not me) has closed the ticket.
Wouldn't it be better to wait for me to view it and then initiate closure.

[#4]

Agreed, that shouldn't have been closed first, sorry about that!

[#5]

No worries