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Clarification of Active and Complete in Account Summary

Community Veteran
Posts: 38,438
Thanks: 1,015
Fixes: 60
Registered: 15-06-2007

Clarification of Active and Complete in Account Summary

I was under the impression that when a service was shown as active it meant that you were still on a contract tie in (e.g. 12 months) but when that finished it changed to complete.
Is this correct and, if so, does it apply to the phone part as well as the broadband part
7 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Clarification of Active and Complete in Account Summary

Screenshot please Jim.
As far as I know, active, just means active and has no connection with contract lengths.
Community Veteran
Posts: 38,438
Thanks: 1,015
Fixes: 60
Registered: 15-06-2007

Re: Clarification of Active and Complete in Account Summary

The reason I asked the question is that unless there is a differentiation the only way a user can find out if the contract has expired is to go back through the ticket history to find out when it started.
Unless of course I am missing something very obvious
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Clarification of Active and Complete in Account Summary

Ok.  That shows that:
Broadband Order: Has been completed.
Home Phone: Is an active service.
Cessation charge: Is an active deferred contract.
Community Veteran
Posts: 38,438
Thanks: 1,015
Fixes: 60
Registered: 15-06-2007

Re: Clarification of Active and Complete in Account Summary

see my edit above - how does one tell whether a tie in contract is still operational
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Clarification of Active and Complete in Account Summary

Hi Jim,
Basically you can't.  We can tell you when your contract started (December 8th fyi) and when it is due to end.
We didn't build in contract starting and ending functionality into the member centre for these special offers.  It should however be visible for customers on Unlimited/Value.
Community Veteran
Posts: 38,438
Thanks: 1,015
Fixes: 60
Registered: 15-06-2007

Re: Clarification of Active and Complete in Account Summary

thanks James
Community Veteran
Posts: 19,099
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Registered: 31-08-2007

Re: Clarification of Active and Complete in Account Summary

Can't you tell from your invoices? (I'll need to check)