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Chnaged to unlimited and need some help

dave1240
Grafter
Posts: 70
Registered: 09-06-2011

Chnaged to unlimited and need some help

I have had unlimited for 14 days and it is running really poor, i have noticed that my game has started laggin (Guild wars 2) and streaming anything above 420p resolution lags and constantly is buffering. I am directly connected to the router with only myself connected but still i have these problems. I have noticed if i do a speedtest in a row they is a 7mb drop.
I have no idea what to do now.
http://www.speedtest.net/result/2511209299.png
4 REPLIES
apjashley1
Grafter
Posts: 307
Registered: 31-07-2012

Re: Chnaged to unlimited and need some help

What are your router stats when you look under "Broadband Connection"? http://dsldevice.lan/cgi/b/dsl/dt/?be=0&l0=2&l1=0
dave1240
Grafter
Posts: 70
Registered: 09-06-2011

Re: Chnaged to unlimited and need some help

DSL Connection
Link Information
Uptime: 1 day, 6:57:06
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,196 / 15,208
Bandwidth (Up/Down) [kbps/kbps]: 1,192 / 14,254
Data Transferred (Sent/Received) [MB/GB]: 682.75 / 6.33
Output Power (Up/Down) [dBm]: 12.0 / 20.0
Line Attenuation (Up/Down) [dB]: 15.5 / 29.5
SN Margin (Up/Down) [dB]: 6.5 / 3.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 397 / 0
FEC Errors (Up/Down): 727,550 / 104,139,559
CRC Errors (Up/Down): 20,108 / 27,825
HEC Errors (Up/Down): 676,857,835 / 229,148
jim:green post tidied up mod:end
Community Veteran
Posts: 38,439
Thanks: 1,016
Fixes: 61
Registered: 15-06-2007

Re: Chnaged to unlimited and need some help

Your problem is the appallingly high number of errors
One thing you could try as a short term fix is to resync the router in the late evening which should drop the speeds and hence reduce the errors
If you check the stats before and after you will probably find that the downstream noise margin increases fron 1dB to 3dB
A few questions - can you try the test socket and see if that fixes the problem. If it does your problem is likely to be your internal wiring
Plusnet Help Team
Plusnet Help Team
Posts: 12,859
Thanks: 115
Fixes: 35
Registered: 27-04-2007

Re: Chnaged to unlimited and need some help

Hi there,
I've run some diagnostics but can't see any obvious issues, I'd give Oldjim's suggestions a try anyway, let us know how you get on.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team