Checking your line
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Checking your line
01-08-2010 12:59 PM
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Re: Checking your line
01-08-2010 1:02 PM
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The PN people who look at this site dont normally work weekend, so you might not get an authorised answer until tomorrow
Re: Checking your line
01-08-2010 2:47 PM
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Re: Checking your line
01-08-2010 2:52 PM
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Re: Checking your line
01-08-2010 2:55 PM
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Re: Checking your line
02-08-2010 2:20 PM
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Sorry about the delay
Re: Checking your line
02-08-2010 2:32 PM
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Thanks for looking into it and nudging things in the right direction.
Re: Checking your line
04-08-2010 8:51 AM
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Re: Checking your line
04-08-2010 9:39 AM
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Your account had a wobble so I had to place your order manually on 20CN, I'll then regrade you to ADSL2+ on 21CN.
Re: Checking your line
04-08-2010 9:52 AM
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Re: Checking your line
04-08-2010 5:50 PM
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my phone line was activated on the 27th and also works well!
Quote from: edh1 According to the order tracker, my broadband order is "complete" (??? it certainly does not feel that way) but if I click on "View order status", the little blue arrow still seems to be at "checking your line".
this is also true. is a similar issue occuring?
Re: Checking your line
04-08-2010 6:14 PM
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I have this same problem.
First I supposed to have completed broadband order on August 3rd, but order status still showing " we checking your line". My phone has been activated on 23rd of July.
Second I am still waiting to get router from PlusNet.
Now my question is how I will be charged for broadband and when PlusNet will start counting free 3 months of broadband (I ordered on July 20).
Poalo38
Re: Checking your line
05-08-2010 11:54 AM
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Welcome to the forums and sorry about the delay, your order was placed manually and our systems were not 'told' this. Your order completed today and your router's in the post. Your billing starts from the day your broadband goes active, i.e. today.
@Shand
Again, welcome to the forums and I'm sorry about the delay. You're affected by problem 62947 whereby your broadband order was not placed when your telephone service went active so I've placed your order manually on the 20CN network and it will complete in around seven days. Once that goes through, you'll be regraded up to 21CN.
Re: Checking your line
05-08-2010 12:25 PM
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