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Checking line drops

FIXED
mexicano
Grafter
Posts: 130
Thanks: 4
Registered: 17-07-2010

Checking line drops

Can someone from PN please check how many times my line has dropped/disconnected in the last 2 weeks?

My download speeds have been going up and down dramatically recently and I think it's because of the disconnections.

It's been down to 2Mbps some days and I can't even watch catch-up tv without the buffering! The upload speed is impossible.

Today is a good day for both Smiley

Any help will be appreciated.

6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,619
Thanks: 531
Fixes: 204
Registered: 01-01-2012

Re: Checking line drops

I've attached a graph showing how many drops you've had below.

image14957091491038

It looks like there's the odd day here and there where it drops quite alot but aside from that it's currently stable.

Our tests aren't showing any issues with the connection with regards to speed either as you should be getting around 7mbps.

Are you connecting over a wired or wireless connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
mexicano
Grafter
Posts: 130
Thanks: 4
Registered: 17-07-2010

Re: Checking line drops

Hi Matthew,

I am wired. I have also replaced the filter and plugged into the test socket. That's what PN would normally tell me to do.

PN also replaced the router a few weeks ago because of the same problems but it seems it hasn't helped.

Every time the line drops I have to wait for the router to settle down. I'm always told I have to wait up to 10 days for this to happen!

I only renewed my contract in January so very annoyed that I will have to wait until December to try and change providers.

Moderator's note by Mike (Mav): Post released from Spam Filter

Plusnet Help Team
Plusnet Help Team
Posts: 5,619
Thanks: 531
Fixes: 204
Registered: 01-01-2012

Re: Checking line drops

Fix

If you're having issues over a wired connection I'd recommend raising a fault by going here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Moderator
Moderator
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Registered: 06-04-2007

Re: Checking line drops

Moderator's note:

Several near identical posts caught and released from Spam Filter and duplicates removed.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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mexicano
Grafter
Posts: 130
Thanks: 4
Registered: 17-07-2010

Re: Checking line drops

Matthew,

I have just raised a ticket.

I will wait and see what is the outcome.

Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 13,486
Thanks: 246
Fixes: 68
Registered: 27-04-2007

Re: Checking line drops

Hi Mexicano, I've just reported the fault with our suppliers for you.

 

We should be able to update you further soon.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team