Check my connection please
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Check my connection please
16-07-2012 4:58 PM
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I thought was being subject to BT profiling, yesterday, can you check my connection please and possibly reset.
I use my own custom SNR on my router, and my router disconnected earlier, I've rebooted but it came back with a much slower sync of about 4015kbps. I've reset the custom SNR and the speed has stayed at 4015kbps or there abouts. My current SNR has gone up to 14.4db, it has been sitting comfortably for months around 5db on my custom SNR.
My line stats at the point i had problems were:
downstream 4015kbps, att. 45.5db, noise 14.4db
upstream 1023db, att. 24.2db, noise 5.9db
I then waiting a few minutes and did another reboot just with my router interface and seems to partly corrected inself.
Stats now are:
downstream 6419kbps, att. 45.5db, noise 9.4db
upstream 1048kbps, att. 24.3db, noise 5.3db
are you able to drop the SNR from your end below 9.4db?
Re: Check my connection please
16-07-2012 5:14 PM
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Just had a quick look through your connection, we can do a SNR reset to reduce the noise on your line, first though we just need to see a connection overnight, as there have been a few disconnections yesterday(probably from resetting the router), so we'll have a look at it tomorrow and if all is still connected then I'll get straight onto it.
Re: Check my connection please
16-07-2012 5:15 PM
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Can you hear any audible crackling or other noises on your phone line when using the phone, or do you have an problems with outgoing or incoming calls?
Are you using something like DMT to alter your Target Noise Margin? Which modem/router are you using?
Re: Check my connection please
17-07-2012 8:45 AM
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Re: Check my connection please
17-07-2012 9:51 AM
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I've looked at your connection and everything appears to be stable so I've done a SNR reset of your line and set your downstream noise to 6db, this normally takes around 4 hours to take effect but can sometimes be over night so please don't power your router down for at least 24 hours. Checked after the SNR reset and so far looking good
Chris
Re: Check my connection please
17-07-2012 9:56 AM
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I was remoted into my server from work when you did that and its kicked me off, which is fair enough you did the reset, problem is I can't get back in, it looks as if my broadband connection isn't up. Can you see from your end if my router is synced and logged in to plusnet?
It looks like the router needs a reboot, but I know you said not to reboot it for 24 hours.
Re: Check my connection please
17-07-2012 10:14 AM
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Chris
Re: Check my connection please
17-07-2012 10:14 AM
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All up now
Re: Check my connection please
17-07-2012 10:16 AM
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What have you done? Its like instant loading things now remotely. My home server interface and login is like instant before I had to wait a few seconds.
Thank you
Re: Check my connection please
17-07-2012 10:21 AM
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Ideal scenario for a SNR reset, stable line and now a correct profile, win win situation
Re: Check my connection please
17-07-2012 10:34 AM
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Was I on an incorrect profile etc.? Is that all down to the BT systems profiling?
Re: Check my connection please
17-07-2012 10:46 AM
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Re: Check my connection please
17-07-2012 3:01 PM
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You can of course check the BT IP profile for the line by running the BT Speedtester (Diagnostic), but on 21CN is should always be 88.2% of the sync speed.
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