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Charged too much

Dan29
Dabbler
Posts: 22
Registered: 06-08-2007

Charged too much

Hi
Just had my "Advance notice of your Direct Debit payment" and it's £12.49 when my Broadband Price Limit has been set at £11.24 for months. Is there a problem with the system?
Thanks
Dan
3 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Charged too much

looks like you have been charged for an extra Gb see your invoice details on members centre https://portal.plus.net/my.html?action=view_transactions&s=0
Dan29
Dabbler
Posts: 22
Registered: 06-08-2007

Re: Charged too much

Thanks pierre_pierre.
It says:
1  1GB Additional Data Transfer Charge Until 14/10/2008  £2.13    £0.37    £2.50
So it says quantity 1 x 1GB but I've been charged for 2 x 1GB which takes me over my Price "Limit"  Huh
Dan
cp:quote
Dan29
Dabbler
Posts: 22
Registered: 06-08-2007

Re: Charged too much

My support ticket has been replied to - apparently I have been double-billed for 1Gb rather than charged for 2Gb. Thanks Harry.
Dan