Charged for going over useage AGAIN!!
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- Re: Charged for going over useage AGAIN!!
Charged for going over useage AGAIN!!
06-08-2008 8:35 AM
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Re: Charged for going over useage AGAIN!!
06-08-2008 9:06 AM
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The script that reset the usage shown on the portal and the script that does the billing run at different times, have you actually been billed yet?
Give it till the end of the day to let both scripts run, it should sort itself out tomorrow.
PN have been made aware of, and they acknowledge this quirk occurs, this has been going on for as many years as I have been a customer! No action as it only affects a few.
SW.
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Re: Charged for going over useage AGAIN!!
06-08-2008 9:14 AM
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You don't appear to have been billed yet and looking at your account this isn't due to happen until tomorrow.
Once it has, I'll happily review your invoice and refund £1.80 if it's applicable.
Re: Charged for going over useage AGAIN!!
06-08-2008 12:09 PM
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I dont get billed until the 7th anyway, and went to my 2Gb cap prob yesterday evening. I wanst bother at having to have 1 day with no access, and didnt want to pay 1.80 for an extra 2Gb, that I will lose after 24hrs. My issue is that the data transfer watch has not stopped the automated process telling me I have had an extra 2gb chunk, whcih I was under the assumption that it would, and take me to a webpage, telling me I had to pay for more useage, but for some reason this has never worked for me. I would assume the billing script and useage reset script will not run for me till tomorrow, and therefore I have had an extra 2Gb added. Would James be kind enough to look into the data transfer watch issue for me please, and se if its my own interpretation of its function thats flawed (which TBH woulnt be a surprise )
Re: Charged for going over useage AGAIN!!
07-08-2008 8:44 PM
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James, it appears I have been billed for extra useage, and I would appreciate a refund, as per your previous post (I have PMed you rgrds this). Also the bill only appears to be for 1Gb, when I assumed it was 2Gb per chunk on PAYG, anyhow thats matters not. I would also appreciate an explanation to why the Data Transfer watch does not appear to work. It is set to 14.99, whcih is for 2Gb of useage on Legacy PAYG. I never usually go over this, and I know why I came close this month, as I downloaded Ubuntu Linux. As it was, I would have been without the net for 1 day, if I did not up my useage, and adding an extra 2Gb seemed a little pointless for 1 day, as it would have been taken away from me again.
I dont mean to sound bitter, but it has annoyed me a tad.
Re: Charged for going over useage AGAIN!!
07-08-2008 9:14 PM
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I really sorry this has happened. I'll find out how and why when I get in tomorrow and get it rectified as quickly as possible.
Re: Charged for going over useage AGAIN!!
07-08-2008 9:18 PM
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Appreciate the reply. I would be most interested in what happened here. If you want my actual Username, I will PM it to you.
Re: Charged for going over useage AGAIN!!
07-08-2008 9:36 PM
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Dont need the u/n and I'll keep you posted.
Re: Charged for going over useage AGAIN!!
08-08-2008 8:16 PM
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Have you any more info regards this, and a refund please
Re: Charged for going over useage AGAIN!!
10-08-2008 12:24 PM
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- Re: Charged for going over useage AGAIN!!