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Chap authentication failed
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- Re: Chap authentication failed
Chap authentication failed
13-02-2013 8:07 PM
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Hello, can't connect to the Internet. Tried my own Netgear and the plus net Thompson router both give me an authentication error. Tried the BT test socket as well same result. I've double and triple checked my login details are correct so I don't know what to do now.
Edit forgot to say my username isXXXXX
adie:green removed login id.
Edit forgot to say my username isXXXXX
adie:green removed login id.
Message 1 of 9
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Re: Chap authentication failed
13-02-2013 8:17 PM
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Right as I posted this from my phone it connected, but my Internet still doesn't actually work. Router says it's connected ok, windows network icon doesn't have a yellow exclamation mark any more, but nothing loads in any Web browser.
Tried changing between a plus net dns and Google dns and nothing works with either. Can't ping anything outside my network can't ping either dns server.
edit sigh back to square one router says authentication failed
Tried changing between a plus net dns and Google dns and nothing works with either. Can't ping anything outside my network can't ping either dns server.
edit sigh back to square one router says authentication failed
Message 2 of 9
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Re: Chap authentication failed
13-02-2013 8:28 PM
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Try logging in to the members centre as it uses the same password. You could try the forgotten password option, but you might need a non plus net email address registered to receive the message.
dan.
dan.
Message 3 of 9
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Re: Chap authentication failed
13-02-2013 8:39 PM
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Can log in there fine with the same pw that's in the router.
username@plusdsl.net is the correct login format for the router right?
username@plusdsl.net is the correct login format for the router right?
Message 4 of 9
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Re: Chap authentication failed
13-02-2013 8:49 PM
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That is the correct format. As to why it's not working is odd, you could try phoning support.
Dan.
Dan.
Message 5 of 9
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Re: Chap authentication failed
13-02-2013 8:54 PM
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I'd give them a call, support will be able to go over a few things with you on the phone.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 6 of 9
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Re: Chap authentication failed
13-02-2013 9:14 PM
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Alright I'll give them a ring.
Message 7 of 9
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Re: Chap authentication failed
13-02-2013 9:52 PM
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Simon sorted it!
Don't know what went wrong but he fixed whatever it was over the phone. I didn't realise the phones were open this later I'll ring them first if something happens again.
Thanks for trying to help guys
Don't know what went wrong but he fixed whatever it was over the phone. I didn't realise the phones were open this later I'll ring them first if something happens again.
Thanks for trying to help guys
Message 8 of 9
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Re: Chap authentication failed
13-02-2013 10:18 PM
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Phones are open 24/7
Glad it's sorted for you
Glad it's sorted for you
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 9 of 9
(897 Views)
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