Changing over to Fibre, no email comformation
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Re: Changing over to Fibre, no email comformation
31-10-2018 12:51 PM
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Hi, I still haven’t had any updates on change over to Fibre, as it is now the end of the month I thought I would get some kind of communication.
I am also still waiting to hear what is happening about the billing errors!
Any suggestions.
Re: Changing over to Fibre, no email comformation
01-11-2018 12:06 PM
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Re: Changing over to Fibre, no email comformation
on 02-11-2018 3:38 PM - last edited on 03-11-2018 2:07 PM by dvorak
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now had a “question” / ticket mentioning about me leaving Plusnet!
At no time have I mentioned cancelling my contract, I have only just upgraded to Fibre!
What is going on????
Moderator's note by Adie (Dvorak): Full quote of preceding post removed as per the forum rules
Re: Changing over to Fibre, no email comformation
03-11-2018 2:09 PM
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Hi there,
Sorry for the confusion of the mention of retention or cancelling, this is as the upgrade to fibre is being handled by the same department which is how I think the confusion arose. So don't worry nothing is being done to cancel the services.
It looks like we do need to speak with you to discuss a way forward with an issue preventing the upgrade to fibre, please let me know if there's a preferred time and I'll get that arranged.
With regards to the issue with catchup TV it looks like that might only be affecting one of your devices, would that be correct?
Re: Changing over to Fibre, no email comformation
03-11-2018 2:26 PM
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Thank you Adam, we have/ are upgrading to fibre. I was just concerned that the message mentioned leaving plus net.
I am very frustrated that Plusnet cannot sort out my account/ billing
Re: Changing over to Fibre, no email comformation
05-11-2018 10:58 AM
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Re: Changing over to Fibre, no email comformation
11-12-2018 7:14 PM
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Well nothing is any better.
Yes we have Faster broadband as apparently we have been switched to Fibre.
I still have had no “contract” confirming the cost.
I was reassured that my account would be frozen until the Plusnet new billing system has been sorted, but no!
I have had payments taken out of my bank every month & infact 2 payments in November!
All I get told is it’s the new billing system & nothing can be done! How ridiculous, why should plusnet continue to take payments after I have been told the account is frozen?
I have been told a supervisor will call me back between 09.00hrs & 10.00hrs in the morning!
Watch this space! I really do not have time to sit in & wait about, after all the time I have spent trying to get through on customer service.
I am seriously thinking of leaving Plusnet, I seriously think that being a loyal customer certainly does not pay!
I would be so grateful if anyone can suggest what else I can do.
I am fed up with the agents apologising every time I contact them, I need to speak to someone who can do something to get this sorted!
Ideas?
Re: Changing over to Fibre, no email comformation
12-12-2018 10:51 AM
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So much for a call back!
Come on Plus net this is useless!
How can I get my problem sorted?
Re: Changing over to Fibre, no email comformation
12-12-2018 1:02 PM
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