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Changing broadband product

romanovski
Dabbler
Posts: 15
Registered: 09-09-2008

Changing broadband product

I am on BbYW opt 2, and for the 3rd month in a row i am near to exceeding my usage with several weeks left until the end of this billing month!
I would like to upgrade to BbYW Opt 3.
If I do this, when will the new usage allowence come into effect? Immediately or in the next billing month?
Many thanks
4 REPLIES
Moderator
Moderator
Posts: 18,576
Thanks: 1,852
Fixes: 234
Registered: 11-01-2008

Re: Changing broadband product

Generally it will be at the start of your next billing period, I think you can request it to be done sooner but you will be charged the pro-rated extra.

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romanovski
Dabbler
Posts: 15
Registered: 09-09-2008

Re: Changing broadband product

I have ticked the "pay as you go" box in the "upgrade my usage" section. I have not applied to upgrade my product yet.
Can someone from Plusnet please confirm that if I go over 15Gb now, I will be billed an extra 98p per gigabyte?
Thanks
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: Changing broadband product

Yep, that's correct. On Option 2 you'll be billed 98p per GB if you are on flex. Have a look on this page for the information about this.
If you wanted to upgrade to Option 3, then it would happen nearly straight away, you'd need to pay the pro-rata difference between the 2 products to make the change.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
paulby
Grafter
Posts: 1,619
Registered: 26-07-2007

Re: Changing broadband product

@adiewoo
Quote
Generally it will be at the start of your next billing period

IIRC upgrades happen straight away but downgrades are postponed until your next billing date.