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Changing broadband product
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Changing broadband product
16-12-2008 8:02 PM
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I am on BbYW opt 2, and for the 3rd month in a row i am near to exceeding my usage with several weeks left until the end of this billing month!
I would like to upgrade to BbYW Opt 3.
If I do this, when will the new usage allowence come into effect? Immediately or in the next billing month?
Many thanks
I would like to upgrade to BbYW Opt 3.
If I do this, when will the new usage allowence come into effect? Immediately or in the next billing month?
Many thanks
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Re: Changing broadband product
16-12-2008 8:03 PM
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Generally it will be at the start of your next billing period, I think you can request it to be done sooner but you will be charged the pro-rated extra.
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Re: Changing broadband product
17-12-2008 8:15 AM
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I have ticked the "pay as you go" box in the "upgrade my usage" section. I have not applied to upgrade my product yet.
Can someone from Plusnet please confirm that if I go over 15Gb now, I will be billed an extra 98p per gigabyte?
Thanks
Can someone from Plusnet please confirm that if I go over 15Gb now, I will be billed an extra 98p per gigabyte?
Thanks
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Re: Changing broadband product
17-12-2008 8:44 AM
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Yep, that's correct. On Option 2 you'll be billed 98p per GB if you are on flex. Have a look on this page for the information about this.
If you wanted to upgrade to Option 3, then it would happen nearly straight away, you'd need to pay the pro-rata difference between the 2 products to make the change.
If you wanted to upgrade to Option 3, then it would happen nearly straight away, you'd need to pay the pro-rata difference between the 2 products to make the change.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: Changing broadband product
17-12-2008 9:30 AM
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@adiewoo
IIRC upgrades happen straight away but downgrades are postponed until your next billing date.
Quote Generally it will be at the start of your next billing period
IIRC upgrades happen straight away but downgrades are postponed until your next billing date.
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