Changed router - after getting usual speeds, now getting slow, stable speeds - stuck profile?

[#1]

Hi @losimagic,

I'm really sorry that you're having speed issues.

Let us know how it goes once an engineer's investigated the problem which should be by the close of play on the 24th. 

[#2]

@losimagic  I would say the speeds are so bad it could be a single line disconnect, where one of the phone line wires is broken somewhere. This stops the phone working but the broadband can struggle on at very low speed.

[#3]

Thanks @Gandalf , will do. Fingers crossed it's something simple in the cabinet.

[#4]

@RealAleMadrid That sounds very plausible, thank you, Hopefully they can sort it quickly.

Such a strange coincidence that it happened after changing hardware, like last time! The usual IT gremlins I suppose!

[#5]

Finally fixed today! There was a break in the line underground.

It took all this time because of Openreach strikes (understandable) and the following backlog, combined with a very heavy workload in the area.

Thank you everyone, for all your help and advice