Change to Unlimited Fibre - Speed issues.
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- Re: Change to Unlimited Fibre - Speed issues.
Change to Unlimited Fibre - Speed issues.
08-07-2013 8:10 PM
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However on ordering the change I was advised that my estimated speeds would be 57 Mbps download and 20 Mbps upstream.
Since the changeover, I have checked daily (BTW performance tester) and my speeds have been 38 Mbps and 1.7Mbps (yes, one point seven!).
Is there any obvious reason for the radically lower speeds than those estimated? Grateful for any advice.
Re: Change to Unlimited Fibre - Speed issues.
09-07-2013 10:24 AM
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In the mean time I've placed a modify to move you onto 80Mb/20Mb which should improve things - that'll complete tomorrow. Really sorry about that.
Re: Change to Unlimited Fibre - Speed issues.
09-07-2013 7:11 PM
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I'll post back here again to let you know how things turn out.
Re: Change to Unlimited Fibre - Speed issues.
10-07-2013 11:16 AM
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Re: Change to Unlimited Fibre - Speed issues.
10-07-2013 7:11 PM
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52 Mbps down and 15 Mbps up !
I'm quite happy with those speeds. Again, many thanks Matt for sorting that out for me.
Re: Change to Unlimited Fibre - Speed issues.
11-07-2013 1:45 PM
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Re: Change to Unlimited Fibre - Speed issues.
12-07-2013 9:25 AM
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Last evening my d/l speed was right down to 11 Mbps ! This morning it is up to 31 Mbps, still well short of the 52 that it was.
Up speed has remained constant at 14 Mbps.
And clues as to what might be causing this?
Re: Change to Unlimited Fibre - Speed issues.
15-07-2013 8:08 PM
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After being changed to 80Mb/20Mb, my d/l speed was initially 52 Mbps as I reported, which was fine.
The next day it went right down to 11 Mbps and since then has varied between 20-34Mbps.
Upload speed has remained constant at approx.14-15 Mbps.
I can find nothing at my end to account for this. Does anyone have any idea what the problem is, and how I can get back to 52 Mbps?
Re: Change to Unlimited Fibre - Speed issues.
16-07-2013 11:42 AM
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Are you connecting wired or wireless?
Re: Change to Unlimited Fibre - Speed issues.
16-07-2013 7:34 PM
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I've also tried a wireless connection and get almost identical results.
Re: Change to Unlimited Fibre - Speed issues.
17-07-2013 9:17 AM
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Re: Change to Unlimited Fibre - Speed issues.
17-07-2013 7:48 PM
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I will certainly do this if you think it would be worthwhile, Chris.
But the first day I was getting a steady 52 Mbps d/l using the homeplugs.
Re: Change to Unlimited Fibre - Speed issues.
18-07-2013 10:05 AM
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I've checked over your connection again and everything looks fine.
Can you run a speedtest at http://speedtest.btwholesale.com and run further diagnostic once the speed test has complete.
Re: Change to Unlimited Fibre - Speed issues.
18-07-2013 7:40 PM
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D/l: 36.13 Mbps IP Profile : 77.12 Mbps
Upstream: 15.07 Mbps. IP Profile: 20 Mbps
Latency 21.38
I'll get back to you when I am able to get a direct connection, but that might be after the weekend.
Thanks for your help, Chris
Re: Change to Unlimited Fibre - Speed issues.
19-07-2013 9:54 AM
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Let us know if you manage to try a wired connection, or if you're able to borrow a laptop to try a wired connection. If you have no improvment then I'd suggest raising a fault ticket with us via http://faults.plus.net and we'll investigate this further if need be.
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- Re: Change to Unlimited Fibre - Speed issues.