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Change package?

delaneya
Grafter
Posts: 88
Registered: 02-01-2011

Change package?

My current package is Plusnet Unlimited Fibre @19.99 a month but my speed is only 35.2Mb Down. Would it be worth changing my package to" Up to 38Mb" @14.99 a month ?
7 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Change package?

As your estimate is:
35Mb downstream
7Mb upstream, we had put you on 40/10, we can try you on 80/20 if you'd prefer as the package you're on does allow 80/20?
Chris Pettitt
Cloud Environments Engineer
delaneya
Grafter
Posts: 88
Registered: 02-01-2011

Re: Change package?

I can give it ago. I guess if its not stable it will go back down to 40/10.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Change package?

Yeah, it only takes 24 hours.
That's been placed for you. I'd expect the changes to take effect as of tomorrow morning.
Chris Pettitt
Cloud Environments Engineer
delaneya
Grafter
Posts: 88
Registered: 02-01-2011

Re: Change package?

Looks like its gone down to  35mb down again. How do I go about changing my package to "Up to 38Mb" I have 0 Years and 0 months left on my contract
LukeS
Grafter
Posts: 203
Registered: 09-05-2014

Re: Change package?

Your speed profile on our side is 53Mb. However, if you wish to change the package you can do so through the member centre. Once you've logged in, there should be a product change option at the top.
delaneya
Grafter
Posts: 88
Registered: 02-01-2011

Re: Change package?

There is no option in product change .
see screen shot.
https://drive.google.com/file/d/0B6t0J9JCpzmGVWxjc3lPU2o1SXM/edit?usp=sharing
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Change package?

To downgrade to the Unlimited Fibre package that we are currently offering with speeds up to 40/20 please contact our Customer Options team on
0800 013 2632
0330 123 9197
They're open:
Monday to Friday: 9.00am - 8.00pm (Except Bank Holidays)
Saturday: 9.00am - 5.30pm
They'll be the best team to offer you any deals that may be available to you as well.