cancel
Showing results for 
Search instead for 
Did you mean: 

Change over day, phone line but no broadband

gdangerfield
Newbie
Posts: 1
Registered: ‎07-11-2018

Change over day, phone line but no broadband

Hi,

 

I received a text today to say my broadband was live.   The phone is working but there is no internet.  The power light is orange and the b light is red.

 

I have tried resetting and logging in.  192.168.1.254 says I am not connected.  I click connect but nothing happens.

 

 

2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,953
Thanks: 5,331
Fixes: 421
Registered: ‎30-06-2016

Re: Change over day, phone line but no broadband

Welcome to the forum

It can take up until midnight on the go live day until the broadband is fully activated. These automatic texts cause much confusion.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,962
Thanks: 1,570
Fixes: 481
Registered: ‎01-01-2012

Re: Change over day, phone line but no broadband

Sorry to hear this.

I can see the order completed this afternoon but it appears that your router is trying to connect with a incorrect password.

Can you try resetting the router using the pinhole on the back?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team