Change over day, phone line but no broadband

gdangerfield · ‎07-11-2018

Hi,

I received a text today to say my broadband was live. The phone is working but there is no internet. The power light is orange and the b light is red.

I have tried resetting and logging in. 192.168.1.254 says I am not connected. I click connect but nothing happens.

Baldrick1 · ‎30-06-2016

Welcome to the forum

It can take up until midnight on the go live day until the broadband is fully activated. These automatic texts cause much confusion.

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MatthewWheeler · ‎01-01-2012

Sorry to hear this.

I can see the order completed this afternoon but it appears that your router is trying to connect with a incorrect password.

Can you try resetting the router using the pinhole on the back?

If this post resolved your issue please click the 'This fixed my problem' button

Matthew Wheeler
Plusnet Help Team

Change over day, phone line but no broadband

Change over day, phone line but no broadband

Re: Change over day, phone line but no broadband

Re: Change over day, phone line but no broadband