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Change off Broadband

Alex2x
Grafter
Posts: 96
Thanks: 1
Registered: 26-02-2013

Change off Broadband

I changed my Broadband from unlimited to the limited option last week and nothing has been done according to My account page I''m still on Unlimited.
Can this be sorted please.
4 REPLIES
Kevin
Rising Star
Posts: 150
Thanks: 12
Registered: 12-10-2007

Re: Change off Broadband

I believe changes happen at the account month end.
Kevin.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Change off Broadband

it will change on your billing date
If you look on closed tickets on your account there should be something there
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Change off Broadband

Hi Alex2x,
As confirmed on Service Notice: SN186166829 and by Oldjim your account change is scheduled to complete on your next billing date.
Kevin
Rising Star
Posts: 150
Thanks: 12
Registered: 12-10-2007

Re: Change off Broadband

Yes, that's what I was trying to say. Couldn't remember the correct word (billing)!  Crazy
Kevin.