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Change engineer appointment?

reece251
Grafter
Posts: 155
Registered: ‎19-03-2013

Change engineer appointment?

I was advised that bringing forward the engineer arrival date would damage the order
is this true? and has anyone else managed to get an appointment closer to their original appointment
4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Change engineer appointment?

Hi reece251,
This can be done if availability does crop up, I have to admit though, it is quite rare that this happens.
Chris Pettitt
Cloud Environments Engineer
reece251
Grafter
Posts: 155
Registered: ‎19-03-2013

Re: Change engineer appointment?

Hi chris
i dont really feel like phoning up everyday and harassing the team to ask if a nearer appointment is avaliable. What is the best way to check if there have been any cancellations
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Change engineer appointment?

Hi there,
It'd not really be worth even doing that to be honest (though that would be the only way). Reason being, the only way our agents could check would be to cancel the existing appointment in order to be able to request new dates. This may well lead to the replacement appointment actually being further away than the one you have currently.
We know it's not ideal and sorry about that.
reece251
Grafter
Posts: 155
Registered: ‎19-03-2013

Re: Change engineer appointment?

Thanks for your help matt i fully understand