Cessation charge when moving from broadband to fibre
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Cessation charge when moving from broadband to fibre
03-10-2017 6:20 PM
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Hi, I will be switching from plusnet broadband to fibre with another provider. My contract ends on 21/10. Can I cancel my phone service and broadband on said day and would there be any charges?
Thanks.
Re: Cessation charge when moving from broadband to fibre
03-10-2017 6:41 PM
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You must not cancel unless you are moving the Virgin Cable
There may be a £30 cessation charge if you are moving to a LLU provider (Talktalk or Sky for example)
The system - if you aren't moving to Virgin Cable - is gaining supplier led so you should ask them to take over the line
Re: Cessation charge when moving from broadband to fibre
03-10-2017 6:46 PM
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Hi, thanks for your reply. I am moving to hyperoptic fibre broadband and they are telling me that they are not taking over the line. As far as I understand I would need to cancel/stop the line through plusnet and will be charged £30 fee for the privilege even if outside of contract.
Is that correct?
Re: Cessation charge when moving from broadband to fibre
03-10-2017 6:59 PM
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This link explains the cessation charge.
Re: Cessation charge when moving from broadband to fibre
03-10-2017 7:09 PM
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Thanks, I already read this. Just wanted to confirm that I would be charged £30 no matter when I cancel my line.
Re: Cessation charge when moving from broadband to fibre
04-10-2017 11:38 AM
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Hi there,
As this wouldn't be a transfer and would require the line to be cancelled, the £30 cessation fee would be applicable.
Please do let us know if there's anything else we can help with.
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