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Cessation charge when moving from broadband to fibre

absolute
Newbie
Posts: 4
Registered: 05-10-2016

Cessation charge when moving from broadband to fibre

Hi, I will be switching from plusnet broadband to fibre with another provider. My contract ends on 21/10. Can I cancel my phone service and broadband on said day and would there be any charges?

Thanks.

5 REPLIES
Community Veteran
Posts: 38,251
Thanks: 937
Fixes: 56
Registered: 15-06-2007

Re: Cessation charge when moving from broadband to fibre

You must not cancel unless you are moving the Virgin Cable

There may be a £30 cessation charge if you are moving to a LLU provider (Talktalk or Sky for example)

The system - if you aren't moving to Virgin Cable - is gaining supplier led so you should ask them to take over the line

absolute
Newbie
Posts: 4
Registered: 05-10-2016

Re: Cessation charge when moving from broadband to fibre

Hi, thanks for your reply. I am moving to hyperoptic fibre broadband and they are telling me that they are not taking over the line. As far as I understand I would need to cancel/stop the line through plusnet and will be charged £30 fee for the privilege even if outside of contract.

Is that correct?

Browni
Seasoned Champion
Posts: 1,524
Thanks: 430
Fixes: 35
Registered: 02-03-2016

Re: Cessation charge when moving from broadband to fibre

This link explains the cessation charge.

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
absolute
Newbie
Posts: 4
Registered: 05-10-2016

Re: Cessation charge when moving from broadband to fibre

Thanks, I already read this. Just wanted to confirm that I would be charged £30 no matter when I cancel my line.

Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Cessation charge when moving from broadband to fibre

Hi there,

 

As this wouldn't be a transfer and would require the line to be cancelled, the £30 cessation fee would be applicable.

 

Please do let us know if there's anything else we can help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff