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Certain Sites not responding and timing out

StevePalmer
Dabbler
Posts: 21
Thanks: 1
Registered: 20-07-2012

Certain Sites not responding and timing out

I notice the service issue regarding web sites not responding should be cured as of yesterday afternoon as the affected gateway was disconnected. Yesterday I was having issues accessing Ocado (I notice another customer had the same issue) we contacted Ocado and they said that their site was working but it was an access problem. Today Ocado is working but I now get a time out attempting to access East Midlands Trains. i.e the same as the Ocado issue yesterday. I have rebooted the router and no change. I also have another laptop that I use from home via plusnet but to a corporate network via vpn. The web access is via the corporate servers and that can access East Midlands train site.
Hope you can advise.
Steve
15 REPLIES
prichardson
Grafter
Posts: 1,503
Registered: 05-04-2007

Re: Certain Sites not responding and timing out

Hi Steve,
Welcome to the forums.
I attempted to gain some information on the Ocado issue yesterday evening. We could find nothing within our network at fault and Ocado were not very forthcoming with details on why they believed it to be providers outside of their network.
We believe this to have been outside of our network,  but unable to say if it was or was not in the Ocado side.
I am able to access East Midland Trains site and our office uses the same core portions of the network to provide us access as our DSL customers.
Depending on your operating system, can you perform a traceroute to www.eastmidlandstrains.co.uk and provide the output please.
https://www.hosting.com/support/info/tracert/
Moderator
Moderator
Posts: 26,531
Thanks: 1,534
Fixes: 100
Registered: 14-04-2007

Re: Certain Sites not responding and timing out

I get a 504 gateway timeout on www.eastmidlandstrains.co.uk
Quote
  1    <1 ms    <1 ms    <1 ms  192.168.1.254
  2    32 ms    15 ms    15 ms  lo0-central10.ptn-ag02.plus.net [195.166.128.191]
  3    14 ms    14 ms    14 ms  84.93.248.172.broadband.plus.dyn.plus.net [84.93.248.172]
  4    14 ms    13 ms    14 ms  lts12.bt622-11.plus.net [212.159.1.28]
  5    14 ms    14 ms    14 ms  te8-4.core1.thn.as20860.net [195.66.224.207]
  6    25 ms    26 ms    25 ms  gi5-2.core1.dc1.as20860.net [62.233.125.99]
  7    26 ms    25 ms    25 ms  62-128-206-180.iomart.com [62.128.206.180]

Customer and Forum Moderator.

StevePalmer
Dabbler
Posts: 21
Thanks: 1
Registered: 20-07-2012

Re: Certain Sites not responding and timing out

Hi Phil
Thanks for the quick reposnse
Here are the stats
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                  |
|                      Host              -  %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                            192.168.0.1 -    0 |  58 |  58 |    3 |    4 |  25 |    6 |
|        lo0-central10.pcl-ag07.plus.net -  72 |  14 |    4 |  34 |  49 |  84 |  38 |
|84.93.249.192.broadband.plus.dyn.plus.net -  72 |  14 |    4 |  34 |  35 |  38 |  34 |
|                        pth-ag2.plus.net -  72 |  14 |    4 |  34 |  59 |  130 |  34 |
|                  ae1.ptw-cr01.plus.net -  77 |  13 |    3 |  34 |  35 |  37 |  37 |
|                  ae2.ptw-cr02.plus.net -  72 |  14 |    4 |  34 |  40 |  54 |  34 |
|            te3-4.core1.hex.as20860.net -  72 |  14 |    4 |  33 |  35 |  38 |  33 |
|              205.core2.dc1.as20860.net -  77 |  13 |    3 |  51 |  58 |  68 |  56 |
|              62-128-206-180.iomart.com -  77 |  13 |    3 |  52 |  59 |  69 |  58 |
|________________________________________________|______|______|______|______|______|______|
  WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
I have got opendns server in my router as the dns server but I did try removing that and setting it to automatically use the isp dns server but it made no difference.
Steve
prichardson
Grafter
Posts: 1,503
Registered: 05-04-2007

Re: Certain Sites not responding and timing out

Right, we have replicated it on a DSL line here.
Steve, can you confirm if leaving the page to load long enough generates a 504 Bad Gateway message similar to the one Strat reported?
This looks routing related on East Midland Trains side, as it is taking a different route based on the source IP.
Community Veteran
Posts: 3,188
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Registered: 31-07-2007

Re: Certain Sites not responding and timing out

get a 504 here as well , same routing as strats except currently on lo0-central10.ptn-ag01.plus.net gateway
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Moderator
Moderator
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Re: Certain Sites not responding and timing out

works for me

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StevePalmer
Dabbler
Posts: 21
Thanks: 1
Registered: 20-07-2012

Re: Certain Sites not responding and timing out

Hi Phil
Yes I get the 504 message
Steve
StevePalmer
Dabbler
Posts: 21
Thanks: 1
Registered: 20-07-2012

Re: Certain Sites not responding and timing out

Now getting a service unavailable for east midlands trains from my plusnet connection but the one going via work is fine ?
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Registered: 14-04-2007

Re: Certain Sites not responding and timing out

I'm getting that now also.
Browsing the IP 62.128.206.180 gives Server Error in '/' Application.

Customer and Forum Moderator.

StevePalmer
Dabbler
Posts: 21
Thanks: 1
Registered: 20-07-2012

Re: Certain Sites not responding and timing out

Can now access East Midlands Trains - Anyone at Plusnet made a change that solved it? Smiley
Steve
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
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Registered: 27-04-2007

Re: Certain Sites not responding and timing out

Quote
Anyone at Plusnet made a change that solved it?

Nope, the issue must have been with Iomart, 503s and 504s would usually indicate a server issue of some sort.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
StevePalmer
Dabbler
Posts: 21
Thanks: 1
Registered: 20-07-2012

Re: Certain Sites not responding and timing out

Thanks Adam
Excuse my ignorance but what are Iomart 503 and 504 servers?
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: Certain Sites not responding and timing out

The error message you get from your browser
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Community Veteran
Posts: 19,101
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Registered: 31-08-2007

Re: Certain Sites not responding and timing out

I think adam meant iomart as well, you'll see it in the routing you and Strat posted.