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Cashback

Jmason1988
Newbie
Posts: 3
Thanks: 3
Registered: 16-03-2017

Cashback

Hi,

I signed up last year when there was a £75 cash back offer. I completed the process and received an email to say that they would send a cheque within 60 days but i have not received anything - could somebody please advise? I have tried to call but was unable to stay on hold longer than 20 minutes at the time and could not get the online chat to work. Any help would be much appreciated.
9 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Cashback

Hi there, first of all a warm welcome to the community forums.

 

I am sorry to hear you haven't received your cash back yet. We're unable to chase this up or redeem this for you because the offer has now expired as per our terms and conditions this needed to be chased up within 2 months.

 

I apologise for any disappointment caused.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
Jmason1988
Newbie
Posts: 3
Thanks: 3
Registered: 16-03-2017

Re: Cashback

That is extremely disappointing to hear. I will not be continuing to use Plus Net once my contract is up.

I know I took a lot longer tHan two months but if I was supposed to chase within two months why did it say in my confirmation email to allow up to 60 days to arrive (see attached image)? Surely waiting for the 60 days used up all of the two months I had to chase this?
Community Veteran
Posts: 6,277
Thanks: 441
Fixes: 40
Registered: 30-07-2007

Re: Cashback

@Anoush,

Maybe you'd like to reconsider your response?

From what the OP says, they followed the procedure and had the cash back confirmed. Given that PN said allow 60 days for the cheque, then you would not have chased it up until that had expired! Now you say you can't chase it up AFTER the 60 days!!!

Superuser
Superuser
Posts: 2,579
Thanks: 966
Fixes: 8
Registered: 10-04-2007

Re: Cashback

I would consider that having had confirmation of Cashback and expected payment times from Plusnet, that Plusnet are in default for not complying with their side of the contract.  If Plusnet do not review their response consider taking further action via the Small Claims court.

 

M

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Cashback

@Jmason1988 - I've had a word with one of my colleagues from Marketing, and in light of this, we should be able to post out a new cheque for you. I've processed an escalation to Marketing now, detailing the situation.

 

We expect to hear back within the next 5 working days and we'll provide you with an update via your account here.

 

I apologise for the frustration caused.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Cashback

Thank you for your patience @Jmason1988

 

I've just heard back from Marketing following the escalation I've raised. Confirmation that you should receive your £75 cheque within 14 working days. Please let me know as soon as possible if the cheque doesn't arrive.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
Community Veteran
Posts: 6,277
Thanks: 441
Fixes: 40
Registered: 30-07-2007

Re: Cashback

That's better. Good work @AnoushSmiley

Jmason1988
Newbie
Posts: 3
Thanks: 3
Registered: 16-03-2017

Re: Cashback

Thank you for your help and escalating this it is much appreciated. Also thank you everyone else who answered with advice etc.
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Cashback

No problems Smiley
I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support