Hi,
A warm welcome to the forums. First a note on forum practice / rules - where you have related issues, it is helpful to keep them all in one place, so that the whole picture can be seen. I have asked the mods to merge your request to remove interleaving and the US cap into this topic so as to avoid disconnected activity on your line.
There is indeed something odd about the speed on your line, which will require input from a staff member regarding speed banding. In the meantime, have you followed all of the self-help advice in the speed issues thread? See link below.
Broadband is not going to work well if the "phone" line is not working properly.
Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.
If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below.
How is your line performing?
Please post your router stats; for PN TG582n and 2704n routers use the buttons below, for other routers look at the Kitz link.
Also run a BT Wholesale speed test (ideally using an Ethernet wired PC with the WiFi turned off) then run the further diagnostics and post the results here. DO NOT REBOOT the router!
Also find your CURRENT SPEED (PlusNet line profile) from the PlusNet user portal - you will need to log in.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
