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Capped speed since exchange problems

Lemsip
Newbie
Posts: 2
Registered: 16-11-2010

Capped speed since exchange problems

Hi, a little over a week ago I had trouble with my exchange well lots of exchanges had problems in the northwest lost internet for a few nights and slow speeds etc.  Since its been repaired my download speed seems to be capped at 2 & 1/2 meg I used to have nearly 6 meg.  I've been waiting hoping it would go back up for a few days but decided to post here to see if I could get any help before I phone up.
Download speedachieved during the test was - 2148 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :3392 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2500 Kbps
IP profile really should be higher than that,  When I reboot the router I sync at 6000 - 7000 for about 5mins ish then it drops to 3392.
Any help would be appreciated it I miss that 2 and a half meg Sad
Lem
5 REPLIES
Community Veteran
Posts: 4,875
Thanks: 126
Fixes: 24
Registered: 14-07-2009

Re: Capped speed since exchange problems

Quote from: Lemsip
When I reboot the router I sync at 6000 - 7000 for about 5mins ish then it drops to 3392.

That is your fundamental problem.  It's quite unusual to get a good result for a short while then a big drop.  Do you have another router you could try instead?
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Capped speed since exchange problems

What's your phone like - any problems with that?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Lemsip
Newbie
Posts: 2
Registered: 16-11-2010

Re: Capped speed since exchange problems

I used to sync at 6000 - 7000 before the exchange problem when I had 5 meg download speed.
Community Veteran
Posts: 4,875
Thanks: 126
Fixes: 24
Registered: 14-07-2009

Re: Capped speed since exchange problems

Quote from: Lemsip
I used to sync at 6000 - 7000 before the exchange problem

And you still do, but only for five minutes after you reboot the router
Quote from: Lemsip
when I had 5 meg download speed.

The equipment in the phone exchange has a long memory.  If your sync rate halves after five minutes it will remember that and you'll never see 5 meg download speed, not even for your first five minutes of use.  So you need to find out what is causing that problem, stop it happening and then wait a while for things to recover.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Capped speed since exchange problems

Hi Lemsip,
After running a line test I see you have a very high SNR (currently 20.5dB) which will be keeping your sync rate and profile down as well as errors. I would suggest first of all having a look at our slow speed help guide and once you have completed the check you can then raise a fault if you don't find anything untoward.
Jojo Smiley