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Capped at slow speed

Posts: 32
Registered: ‎06-09-2011

Capped at slow speed

Hi Plusnet have my speed as this:
Estimated line speed:
Not recorded (service activated before we introduced estimates).
Current line speed:
0.35 Mb

However these are my router speeds:
ADSL Link	Downstream	Upstream
Connection Speed 4448 kbps 448 kbps
Line Attenuation 43.0 db 27.5 db
Noise Margin 12.4 db 21.0 db

Please could Plusnet change my "current line speed".
BT speedtest:
The Service ID is: BBIP27590***
This is a 20CN line.
The current Downstream BRAS rate is: 3.5 Mbps
There is no recorded Upstream BRAS rate.

Many thanks.
Posts: 9,786
Registered: ‎16-06-2010

Re: Capped at slow speed

Hi ajsvoice,
I've changed your profile to 3500k now, so you should see the difference shorty. I've looked into why it didn't change as it should and it looked like the circuit identifier we use was different. I've rectified that now so it should update correctly in the future.
Jojo Smiley