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Capped/Slow internet ????

zMastaa
Dabbler
Posts: 11
Registered: 12-05-2010

Capped/Slow internet ????

Ive been using plus.net for a year now and i have been getting constant 7-8mbps internet.
However in the last 4-5 days all of sudden my internet seems to have been capped during non-free-usage times, I wouldnt even mind if it dropped by 1-2mbps (i would really) but it seems to have dropped to a staggering 0-2mbps. Did i miss something?Huh
As of writing this post (10:42am) here is my testmy.net result
http://testmy.net/db/IYkzHKo
and this is what bt speed tester is telling me
Download speedachieved during the test was - 2101 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8064 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7000 Kbps

Its come to the point where its been faster to tether my internet using my HTC Desire with 3-4mbps rate internet

ADSL line status
Connection Information
Line state Connected
Connection time 0 days, 20:15:49
Downstream 8,064 Kbps
Upstream 448 Kbps

ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 8.0 dB / 23.0 dB
Line attenuation (Down/Up) 30.2 dB / 16.5 dB
Output power (Down/Up) 12.8 dBm / 1.7 dBm
8 REPLIES
Superuser
Superuser
Posts: 9,773
Thanks: 1,151
Fixes: 63
Registered: 06-04-2007

Re: Capped/Slow internet ????

What does Current line speed say on the website here - 2500kbps? That value might have dropped due to a low sync speed event and should increase again automatically within a few hours now your BT IP Profile has recovered.
David
zMastaa
Dabbler
Posts: 11
Registered: 12-05-2010

Re: Capped/Slow internet ????

Estimated line speed:
Not recorded (service activated before we introduced estimates).
Current line speed:
6.5 Mb
-------------------------
The net has speeded up a bit so far.
Download speedachieved during the test was - 2144 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8064 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7000 Kbps
http://testmy.net/db/8kh2Bjw
Superuser
Superuser
Posts: 9,773
Thanks: 1,151
Fixes: 63
Registered: 06-04-2007

Re: Capped/Slow internet ????

You could try gateway hopping - disconnect from Plusnet using your router's web interface, then connect again. Note that this is *not* a router restart so sync with the exchange should not be lost.
David
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Capped/Slow internet ????

Hi zMastaa,
Those results are quite low. There a few a few common causes for such a thing. If you ran this test wirelessly this may have affected it. AV/firewall can also slow things down. Other programs/applications/updates/computers running at the same time. Have you tried a different router? If you are running it wired have you tried a different ethernet cable?
Jojo Smiley
zMastaa
Dabbler
Posts: 11
Registered: 12-05-2010

Re: Capped/Slow internet ????

I get what you are saying, but my internet is 100% fine after 12:00am at night, i dont see how the change of equipment should be effecting this.
Either way yes i have tried a different modem, ethernet, computer/laptop, RJ-11 cable

Quote from: spraxyt
You could try gateway hopping - disconnect from Plusnet using your router's web interface, then connect again. Note that this is *not* a router restart so sync with the exchange should not be lost.


tried this.

----------------
Now at 22:56 bt speed tester gives me these results
Download speedachieved during the test was - 6328 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8064 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7000 Kbps
and testmy.net
Validation Link:: http://testmy.net/db/m50AtMi
dick:quote
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Capped/Slow internet ????

HI zMastaa,
normally, if we see drops in speed at certain times of day it would be peak times that suffer. I'd be interested to see what the faults team make of it.
Jojo Smiley
zMastaa
Dabbler
Posts: 11
Registered: 12-05-2010

Re: Capped/Slow internet ????

This is what i've been getting now when i'm downloading via Usenet. The download will start at its usual speed 700-750kbps then it will quickly drop off to 120kbps again. It will randomly return to full speed for brief moments of time too.
Ive attached screnshots
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Capped/Slow internet ????

What time of day did you do the Usenet downloads? Between 6 and 10 pm the speeds you're seeing are what I would expect on your package: http://www.plus.net/support/broadband/speed_guide/download_speeds.shtml
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff