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Capacity problems in Nuneaton?

ericelgato
Grafter
Posts: 27
Registered: 23-01-2013

Capacity problems in Nuneaton?

My FTTC connection has started to suffer in the evenings.
For most of the day I get a 60/18 connection. Recently this has dropped to 10/18, but only between 6pm and 11pm.
I setup a TBB Ping test and this clearly shows packet loss during these hours:-

Are there acknowledged capacity problems at the moment? Is there any point reporting the problem directly?
8 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Capacity problems in Nuneaton?

Hi
Yes, it's a known problem/fix is due tonight:
Quote from: dave
Hi,
We've got 3 cases open around the same area (Nuneaton, Burton on Trent and Coventry), there's some maintenance going on tonight to resolve the Nuneaton one, I've been trying to see if that also affects Coventry and Burton but I'm not sure on that yet.
I've added Reading Tilehurst to the exchange page, another ISP has already raised a case on it and I'll get our examples sent over to it.
ericelgato
Grafter
Posts: 27
Registered: 23-01-2013

Re: Capacity problems in Nuneaton?

Thanks for that. I'll wait and see if what happens tomorrow.
Is there somewhere I should be looking for this type of information? Plusnet's service status certainly doesn't indicate an issue.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Capacity problems in Nuneaton?

Yes, keep an eye on this page - http://community.plus.net/exchange-information/
Also, I would raise it as a fault and post on these forums if the problem remains after tonight or happens again.
ericelgato
Grafter
Posts: 27
Registered: 23-01-2013

Re: Capacity problems in Nuneaton?

Well according to that exchange-information page the status is now 'Capacity upgrade completed 20/03, monitoring.'
It appears that the main change is that the packet loss started two hours earlier than usual, and the % loss has increased.
A speed test from earlier this afternoon notlong before the packet loss started to show:-

and now:-
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Capacity problems in Nuneaton?

Can you raise a fault (those speed tests would be useful to attach to the ticket) and post on this thread http://community.plus.net/forum/index.php/topic,124744.msg1086939/boardseen.html#new ?
The Plusnet team will investigate and raise it with their suppliers.
goldenfibre
Pro
Posts: 2,757
Thanks: 69
Fixes: 6
Registered: 01-06-2010

Re: Capacity problems in Nuneaton?

Quote from: AndyH
Yes, keep an eye on this page - http://community.plus.net/exchange-information/
Also, I would raise it as a fault and post on these forums if the problem remains after tonight or happens again.

This page never put any date/time stamp updated:  
Nov
22nd
Exchange Information
2013 at 15:51 by Chris Parr
ericelgato
Grafter
Posts: 27
Registered: 23-01-2013

Re: Capacity problems in Nuneaton?

The exchange-information post might be date stamped back in November 2013, but the actual content is current. Or were you referring to something else?
ericelgato
Grafter
Posts: 27
Registered: 23-01-2013

Re: Capacity problems in Nuneaton?

And just before midnight it's more-or-less back to normal:-