Cant access a website that I use regularly
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Re: Cant access a website that I use regularly
26-02-2017 3:48 PM
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Safeguard and firewall is OFF on both networks.
Re: Cant access a website that I use regularly
26-02-2017 3:51 PM - edited 26-02-2017 3:52 PM
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Thanks for testing that, it was worth a look though just to ensure it wasn't at fault.
When you said "Both links didn't work" could you please clarify which links you were referring too?
Re: Cant access a website that I use regularly
26-02-2017 4:16 PM
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Sorry for lack of detail!! I tried
https://systmonline.tpp-uk.com/2/Login
and
https://systmonline.tpp-uk.com/2/Login?Date=20170225144602
Both timed out ...
Re: Cant access a website that I use regularly
26-02-2017 4:19 PM
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Susy, have you ever been in your router and changed any settings other than the wireless SSID and password?
Re: Cant access a website that I use regularly
26-02-2017 4:32 PM
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No - the router is the one supplied by Plusnet so I don't think I'd ever have changed anything. It was a plug in and go sort of setup.
Re: Cant access a website that I use regularly
26-02-2017 4:35 PM
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OK, thats good. If your using something that's Windows based, tap the Windows key on the keyboard and type cmd Just those three letters, no spaces. When the DOS window pops up type nslookup and hit return That will tell you the DNS server that's being used by your piece of kit. Post it up here so we can see where its looking for stuff please
Re: Cant access a website that I use regularly
26-02-2017 4:36 PM
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It should say something like:
Default server: cdns07.plus.net
Address: 212.159.6.10
>
Re: Cant access a website that I use regularly
26-02-2017 4:40 PM - edited 26-02-2017 4:57 PM
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So the list of knowns is:
- Link works everywhere except for your parents network,
- You have tried the 2704n and a BT HH5 with the same results,
- You have used multiple devices on your parents network with the same results.
It is looking like it maybe a DNS issue as that would be the same i.e. sent by Plusnet to the router when it logins onto the Plusnet network for the first time. I see @adrianscotter is asking for that information too so I let him lead.
For reference if you need to alter the DNS settings on the 2704n there is a recent thread with pictures in message https://community.plus.net/t5/Broadband/Plusnet-s-own-DNS-servers/m-p/1415951#M312751
To access the correct page on the router, you first connect to http://192.168.1.254/expert_user.html
the Auto option is for Plusnet's servers, Google for Google, openDNS for OpenDNS and Manual allows you to enter your own. If still set to auto then try Google. You can always put it back it it doesn't fix the issue.
Re: Cant access a website that I use regularly
26-02-2017 4:52 PM
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Happy to let you lead SLT, I'm supposed to be finishing off a database
Re: Cant access a website that I use regularly
26-02-2017 5:05 PM
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default server: dsldevice.lan
address: 192.168.1.254
Thanks everyone for all your help - amazing!
Re: Cant access a website that I use regularly
26-02-2017 8:48 PM
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It maybe worth login into your parent's router and checking out which DNS setting has been selected using the details in my previous post. If it is set to Auto then it will be worth a test to change it to Google. The router will probably ask to reboot when that setting is changed. Click to allow and when it comes back try the prescription line website again.
If it works then it was the Auto setting at fault somehow. If nothing changes then you can put the router setting back to Auto if you wish. Lots of people use the Google DNS (I do) so it is safe to leave it that way if you wish.
Re: Cant access a website that I use regularly
02-03-2017 4:12 PM
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@SusyGee any luck with this?
Re: Cant access a website that I use regularly
02-03-2017 4:28 PM
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Did you reset your browser Susy?
Re: Cant access a website that I use regularly
02-03-2017 4:29 PM
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Sorry bin, I thought you were Susy... I really should get my eyeballs given the once over!
Re: Cant access a website that I use regularly
02-03-2017 4:56 PM
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@adrianscotter no worries - everyone makes that mistake
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