Cant access a website that I use regularly
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Cant access a website that I use regularly
24-02-2017 7:01 PM
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This problem is occurring on my parents PlusNet network. A website that they use regularly now cannot be reached. The computer attempts connection but times out with no response from the server. We get the same problem on Mac mini (safari and Firefox), iPad and android tablet. The link can be accessed no problem on my home network - also plusnet. Heres the link:
https://systmonline.tpp-uk.com
The network uses a PlusNet router 2 years old or so - think its a 2704n. I have swapped another router in (BT HOmehub 5) but this made no difference.
Any help much appreciated.
Re: Cant access a website that I use regularly
25-02-2017 7:47 AM
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Truly strange - that site is definitely up and running.
It may be worth setting the DNS on a machine to use Google DNS 8.8.8.8, 8.8.4.4
As it's across platforms it's unlikely to be anything OS related and you've tried different routers.
If you have access to a windows machine there then running tracert in a Command box may help provide some information.
Start>Run>cmd
tracert systmonline.tpp-uk.com
Re: Cant access a website that I use regularly
25-02-2017 1:40 PM
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Reset your browser settings back to default. Works for me 😏
Re: Cant access a website that I use regularly
25-02-2017 2:39 PM
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Thank you for your suggestion. I put the windows 10 platop on the network and attach a tracert and ping report. I wonder if you can help interpret as I am not familiar with network stuff!
Thanks
Susy
Re: Cant access a website that I use regularly
25-02-2017 2:47 PM
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Try this link Susy and let me know if it works, I get straight to the login page with it.
https://systmonline.tpp-uk.com/2/Login?Date=20170225144602
Re: Cant access a website that I use regularly
25-02-2017 2:49 PM
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You might have to remove the date part to make it work...
Re: Cant access a website that I use regularly
25-02-2017 2:50 PM
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Re: Cant access a website that I use regularly
25-02-2017 3:09 PM
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Did you reset your browser?
Re: Cant access a website that I use regularly
25-02-2017 4:00 PM
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I haven't done this because the link fails on any device I attach to the network. Mac mini, iPad, Windows 10 and Andriod tablet. I think that probably rules out the browser as the source of the problem.
Re: Cant access a website that I use regularly
25-02-2017 4:09 PM
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That being the case, I'm not sure why you cannot get to it, I can click your link and I get the webpage as expected. Other than your router getting in a muddle (give it a restart), if it's with different devices, I really don't know. PlusNet don't care where you go on the internet, its a bit like 'buyer beware' when you purchase stuff privately, you need to look after yourself. One thought, what security software do you use? Are you using a software firewall like Norton360 or ZoneAlarm?
Re: Cant access a website that I use regularly
25-02-2017 4:16 PM
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What are the settings at https://www.plus.net/my-account/safeguard and https://portal.plus.net/my.html?action=firewall&firewallPage=basic
Are either switched on at your parents but not at yours?
Re: Cant access a website that I use regularly
25-02-2017 4:25 PM
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I just looked at both links, they could be guilty...
Re: Cant access a website that I use regularly
26-02-2017 8:16 AM
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@SusyGee Thanks for the screengrabs both of which are fine in terms of what they tell us.
@SpendLessTime suggested
What are the settings at https://www.plus.net/my-account/safeguard and https://portal.plus.net/my.html?action=firewall&fi
Are either switched on at your parents but not at yours?
Re: Cant access a website that I use regularly
26-02-2017 9:32 AM
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I can vouch for the URL to Systm Online working outside of the UK, I have personally logged in from the US about 5 weeks ago, and I connected to it yesterday when testing. Hope this helps.
Re: Cant access a website that I use regularly
26-02-2017 3:42 PM
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Both links fail on parets network!
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