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Cannot use Internet

mankoleb
Hooked
Posts: 8
Registered: ‎10-09-2015

Cannot use Internet

Since Thursday night I haven't been able to use the Internet at all. My connection seems fine, but every website redirects to 62.6.38.125 with a BT wholesale service information page. Further, my ip address seems to be 172.16.19.183 which might be an issue. I've tried changing the DNS and doing a router reset. Nothing is working.
2 REPLIES 2
mankoleb
Hooked
Posts: 8
Registered: ‎10-09-2015

Re: Cannot use Internet

Am I going to get any help here?
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,906
Thanks: 1,522
Fixes: 479
Registered: ‎01-01-2012

Re: Cannot use Internet

You're missing the @plusdsl.net in your username.
If you follow these steps you should be able to get online.
1) Go to 192.168.1.254 in your browser
2) Where it says 'Broadband Username' click the change button
3) Enter the router password
4) Click disconnect
5) Add @plusdsl.net to the end of the username and then click connect
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team