Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Cannot use Internet
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Cannot use Internet
Cannot use Internet
28-11-2015 12:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Since Thursday night I haven't been able to use the Internet at all. My connection seems fine, but every website redirects to 62.6.38.125 with a BT wholesale service information page. Further, my ip address seems to be 172.16.19.183 which might be an issue. I've tried changing the DNS and doing a router reset. Nothing is working.
Message 1 of 3
(872 Views)
2 REPLIES 2
Re: Cannot use Internet
28-11-2015 2:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Am I going to get any help here?
Message 2 of 3
(519 Views)
Re: Cannot use Internet
30-11-2015 9:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You're missing the @plusdsl.net in your username.
If you follow these steps you should be able to get online.
1) Go to 192.168.1.254 in your browser
2) Where it says 'Broadband Username' click the change button
3) Enter the router password
4) Click disconnect
5) Add @plusdsl.net to the end of the username and then click connect
If you follow these steps you should be able to get online.
1) Go to 192.168.1.254 in your browser
2) Where it says 'Broadband Username' click the change button
3) Enter the router password
4) Click disconnect
5) Add @plusdsl.net to the end of the username and then click connect
Message 3 of 3
(519 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page