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Cannot login to plusnet on my mobile

FIXED
landf24_comm
Newbie
Posts: 3
Thanks: 1
Registered: ‎11-09-2023

Cannot login to plusnet on my mobile

Hi

On my mobile (android) I cannot access the plusnet site from Chrome any longer.

I get:

"this site can't provide a secure connection

www.plus.net uses an unsupported protocol

ERR_SSL_VERSION_OR_CIPHER_MISMATCH"

details:

"Unsupported protocol. The client and server don't support a common SSL protocol version or cipher suite"

 

I had to resort to installing and using Firefox to get it to work.

I CAN login to my account on my PC and laptop using Firefox (my preferred browser on those platforms), and on Chrome on my PC and laptop.

 

Any ideas please?

thanks

paul

2 REPLIES 2
MisterW
Superuser
Superuser
Posts: 15,292
Thanks: 5,863
Fixes: 421
Registered: ‎30-07-2007

Re: Cannot login to plusnet on my mobile

Its been discussed at length here https://community.plus.net/t5/Everything-else/Unable-to-access-Plusnet-website/m-p/1936858#M32243 . Seems google have been rolling out changes to Chrome default configuration...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Mav
Moderator
Moderator
Posts: 22,428
Thanks: 4,755
Fixes: 516
Registered: ‎06-04-2007

Re: Cannot login to plusnet on my mobile

Fix
Moderator's note(s):

Thread locked in favour of the above link.

Forum Moderator and Customer
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