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Cannot get past the setup page

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keoghkate
Newbie
Posts: 2
Registered: ‎11-06-2015

Cannot get past the setup page

New account went live yesterday however I only get the setup page. Account details added and I get the green tick but get no further. 
Can my account be checked and activated if necessary?
3 REPLIES
simnoor
Newbie
Posts: 4
Registered: ‎10-06-2015

Re: Cannot get past the setup page

Sounds like what happened to me. I did a factory reset of my plusnet router (adsl).
Advanced Settings -> Management -> Restart Router
It didn't seem to accept my broadband username and password in the browser until i did. However dont try this unless you're confident in what your doing. The advanced settings can mess it up further. If in doubt, ask a plusnet professional to fix it (which I am not).
jakemitch
Newbie
Posts: 1
Registered: ‎11-06-2015

Re: Cannot get past the setup page

Hi, Im having the same problem, I just cant get past the set up page. Help its so frustrating!!!
keoghkate
Newbie
Posts: 2
Registered: ‎11-06-2015

Re: Cannot get past the setup page

Got in touch with tech support last night and they reset my account as I rebooted the router. All ok now.