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Cannot download Android apps via wifi

neilp
Newbie
Posts: 5
Registered: 22-07-2012

Cannot download Android apps via wifi

Hello,
I'm trying to determine the cause of an annoying wifi problem on my new smart phone (Samsung Galaxy S2). The Google Play app will not download anything over wifi (doesn't give an error it just is stuck on 'downloading..' and doesn't start) but is perfectly happy to download using network data connection. I've gone through all the troubleshooting advice on the Google troubleshooting but the only thing I'm not sure of is the following bit:
"ensure firewalls aren’t blocking access to ports required for Google Play (TCP and UDP 522Cool."
I've had a poke around the router settings and tried to set up port forwarding (but this was only because the phone support guy suggested that might be the issue) but  I'm not sure what I'm doing or if the router settings are even the cause of the problem. Any ideas anybody?
By the way all other wifi functions(internet , email etc) work perfectly and I've downloaded other files, it's just this app that refuses to download anything.
10 REPLIES
Community Veteran
Posts: 6,364
Thanks: 490
Fixes: 45
Registered: 30-07-2007

Re: Cannot download Android apps via wifi

Check that your PlusNet firewall ( https://portal.plus.net/my.html?action=firewall ) isn't set to High
Community Veteran
Posts: 5,420
Thanks: 650
Registered: 23-09-2010

Re: Cannot download Android apps via wifi

I use the same phone and it works fine after the initial entering of the wifi password.
I've had to change nothing on the router (TG585 vCool.
Does the phone show as connected to your wifi ok?
All passwords entered on phone in google play?
When you login online does google play show your phone?
Infinity
Pro
Posts: 5,682
Thanks: 169
Fixes: 2
Registered: 19-06-2011

Re: Cannot download Android apps via wifi

Have you seen this earlier thread on a similar problem ?
http://community.plus.net/forum/index.php/topic,106344.msg907682.html#msg907682


Have you got Data enabled in the Networks Menu on your Android phone ?
That stumped my access till I found it.
Can you download if you use the phone SIM Mobile network (2G/3G) and not wifi ?
Plus..
Similar problem, cured by switching off phone & Router and unplugging all ethernet, wait 5 minutes, then reboot router & phone.
I didn't change any of the settings on my newish router, other than the ones required initially for my iMac to connect to the Internet with wifi.
You have registered your new phone & number with Google haven't you ?
Is your phone recognised in
https://play.google.com/apps
when you connect to google apps via your computer ?

Examples .....




example from
https://play.google.com/store/apps/details?id=com.mad.speedupbrowser
neilp
Newbie
Posts: 5
Registered: 22-07-2012

Re: Cannot download Android apps via wifi

Quote from: MisterW
Check that your PlusNet firewall ( https://portal.plus.net/my.html?action=firewall ) isn't set to High

Hi, thanks for the advice. My firewall is set to off at the  moment.
neilp
Newbie
Posts: 5
Registered: 22-07-2012

Re: Cannot download Android apps via wifi


Thanks for your replies folks. Just wanted to confirm that wifi connection is perfectly fine on the phone and it shows up on Google Play on line. I also have no problems with the app if downloading via 3G. I should have pointed out that I joined PlusNet less than 1 week ago and I got the new phone just prior to that and I did manage to download a couple of apps on the phone via Google Play before the switch so I tend to think that the problem is connected to the router in some way.
I'll check out the other thread and try all the other suggestions and let you know how I get on.
Infinity
Pro
Posts: 5,682
Thanks: 169
Fixes: 2
Registered: 19-06-2011

Re: Cannot download Android apps via wifi

What happens if you go to the Google app site on your computer, and click the link to install an app on your phone ?
This my my preferred method.
Infinity
Pro
Posts: 5,682
Thanks: 169
Fixes: 2
Registered: 19-06-2011

Re: Cannot download Android apps via wifi

Quote from: PlusComUK
Have you seen this earlier thread on a similar problem ?
http://community.plus.net/forum/index.php/topic,106344.msg907682.html#msg907682


Have you got Data enabled in the Networks Menu on your Android phone ?
That stumped my access till I found it.
Can you download if you use the phone SIM Mobile network (2G/3G) and not wifi ?
Plus..
Similar problem, cured by switching off phone & Router and unplugging all ethernet, wait 5 minutes, then reboot router & phone.
I didn't change any of the settings on my newish router, other than the ones required initially for my iMac to connect to the Internet with wifi.
You have registered your new phone & number with Google haven't you ?
Is your phone recognised in
https://play.google.com/apps
when you connect to google apps via your computer ?




Forgot to mention, turn off computer wifi too prior to reboots.

( Could you access Google play store via phone wifi if you turned off computer wifi ? )

You don't have wireless 2.4ghz CCTV do you ?

Can you download apps from other sources, if not from Google play ?
I am a very "experienced" Android user, having had my smartphone for all of a week !
But played around getting everything working correctly and downloading loads of apps, which of course caused some problems.
I must have tried 20+ times to get Internet access via wifi, and going out into the garden to get 3G setup !!
Eventually, I did a Factory Reset, and just installed a few, solved all glitches.
https://play.google.com/apps ;   remembered all my apps downloaded, making re-installation of a few a breeze

neilp
Newbie
Posts: 5
Registered: 22-07-2012

Re: Cannot download Android apps via wifi

Thanks again for the advice everyone. I got hold of an Android tablet today and used the same Google account to download apps to that via wifi and it works fine. The only thing different is the device it's running on, so I'm ruling out any router issues and turning my attention to the Samsung S2 itself and this isn't really the forum for that. Cheers.
Infinity
Pro
Posts: 5,682
Thanks: 169
Fixes: 2
Registered: 19-06-2011

Re: Cannot download Android apps via wifi

As before...
Have you got Data enabled in the Networks Menu on your Android phone ?
That stumped my access till I found it.
neilp
Newbie
Posts: 5
Registered: 22-07-2012

Re: Cannot download Android apps via wifi

After a few days the problem just went away and I was able to download via wifi. Just one of those things I suppose.