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Cannot access www.royalmail.com

Perdrix
Grafter
Posts: 76
Thanks: 8
Registered: ‎18-01-2014

Cannot access www.royalmail.com

Access Denied

You don't have permission to access "http://www.royalmail.com/" on this server.

Reference #18.ce6e5668.1673445619.c2748ce

My assigned IP is 195.166.130.250

9 REPLIES 9
Townman
Superuser
Superuser
Posts: 22,757
Thanks: 9,464
Fixes: 153
Registered: ‎22-08-2007

Re: Cannot access www.royalmail.com

Odd!

That address is most definitely Plusnet's IP address and all of the Geolocation data providers report it to be in the UK.  Is there a VPN service involved here?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,054
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Registered: ‎02-03-2016

Re: Cannot access www.royalmail.com

See Why is Akamai blocking me?  especially the reputation lookup link.

Perdrix
Grafter
Posts: 76
Thanks: 8
Registered: ‎18-01-2014

Re: Cannot access www.royalmail.com

I do run a VPN which has resulted in some sites blocking my access, and I've normally managed with an exception for those sites.    In this case that didn't work and neither did disabling the VPN.

bmc
Hero
Posts: 3,143
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Registered: ‎28-02-2017

Re: Cannot access www.royalmail.com

@Perdrix 

The web address starts "http" - have you tried "https"

 

Brian

Perdrix
Grafter
Posts: 76
Thanks: 8
Registered: ‎18-01-2014

Re: Cannot access www.royalmail.com

I actually used https://etc

Townman
Superuser
Superuser
Posts: 22,757
Thanks: 9,464
Fixes: 153
Registered: ‎22-08-2007

Re: Cannot access www.royalmail.com

@bmc 

Clicking the OP's link takes me straight to the site.

I would suspect VPN interference or Royal Mail has the IP address marked for some reason.

 

@Perdrix 

You could try calling them and ask them to investigate...

03457 740 740. Open Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-4pm.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gel
Aspiring Champion
Posts: 2,329
Thanks: 298
Fixes: 29
Registered: ‎02-08-2007
Perdrix
Grafter
Posts: 76
Thanks: 8
Registered: ‎18-01-2014

Re: Cannot access www.royalmail.com

Well, whatever the problem was it is now working again (with an exception in the VPN configuration).

 

Cheers, David

Perdrix
Grafter
Posts: 76
Thanks: 8
Registered: ‎18-01-2014

Re: Cannot access www.royalmail.com

For information the exceptions I added were:

147.77.149.0/24  WAN
77.95.81.0./24     WAN