cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot access some sites and ages on some sites

zoppz
Dabbler
Posts: 12
Registered: 27-11-2010

Cannot access some sites and ages on some sites

Just moved over from SKY to Plusnet. I am using Linksys WAG54G router. Connection is stable at ~4MB but I cannot access sites and sub-section of the other. I used the same router before so I know it works.
Any idea why this might happens.
Huh  Cry
25 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Cannot access some sites and ages on some sites

which sites
zoppz
Dabbler
Posts: 12
Registered: 27-11-2010

Re: Cannot access some sites and ages on some sites

pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Cannot access some sites and ages on some sites

all loaded virtually immediate
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Cannot access some sites and ages on some sites

is the router still using Sky DNS lookup
Try using Google DNS IP addresses 8.8.8.8 and 8.8.4.4
zoppz
Dabbler
Posts: 12
Registered: 27-11-2010

Re: Cannot access some sites and ages on some sites

I reset the router to factory default settings prior to configuring for Plusnet.
DHCP is enabled, all DNS service IP addresses are set at 0.0.0.0.
The problem sites are never completly downloaded with all the components needed. I tried 3 different machines and 3 different browsers; same issues on all with with slightly different results. For example, MS IE and Safari will not load www.GMX.com but Chrome is OK. Safari fails to www.apple.com. All fiails on https sites with logins and follow on secure pages.
IfI  leave www.gmx.com in MS IE to load it does it in ~45 minutes. It seems this a speed problem but speed tests register 320 kbps speed.
Cry
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Cannot access some sites and ages on some sites

Those aren't correct Plusnet DNS servers are
212.159.13.49
212.159.13.50
212.159.6.9
212.159.6.10
zoppz
Dabbler
Posts: 12
Registered: 27-11-2010

Re: Cannot access some sites and ages on some sites

Oldjim, thanks for the prompt reply.
What are the 'WINS' and 'Static Routing' settinga for Plusnet, if they help or are needed? They are all set to 0.0.0.0 at present.
Zoppz
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Cannot access some sites and ages on some sites

I have no idea but try setting the router to get the DNS servers automatically which should be on the basic adsl settings screen
zoppz
Dabbler
Posts: 12
Registered: 27-11-2010

Re: Cannot access some sites and ages on some sites

Hi Oldjim,
See attached, made these changes and hardbooted the router. No improvement.
Zoppz
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Cannot access some sites and ages on some sites

Which DNS servers is your PC set to use
zoppz
Dabbler
Posts: 12
Registered: 27-11-2010

Re: Cannot access some sites and ages on some sites

The output from Ipconfig /All show:
DNS Servers: 212.159.13.49/50/9/10 and 192.168.1.1.
Also, at the top DNS Suffix Serach List: 'domain_not_set.invalid'
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Cannot access some sites and ages on some sites

192.168.1.1 which is your router shouldn't be there - I think
This is what mine shows
Quote
Ethernet adapter Local Area Connection:
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
  Physical Address. . . . . . . . . : 00-1A-4D-59-68-29
  DHCP Enabled. . . . . . . . . . . : Yes
  Autoconfiguration Enabled . . . . : Yes
  Link-local IPv6 Address . . . . . : fe80::3075:bb5f:9d3d:1bc4%11(Preferred)
  IPv4 Address. . . . . . . . . . . : 192.168.0.5(Preferred)
  Subnet Mask . . . . . . . . . . . : 255.255.255.0
  Lease Obtained. . . . . . . . . . : 22 November 2010 17:59:04
  Lease Expires . . . . . . . . . . : 01 December 2010 09:29:29
  Default Gateway . . . . . . . . . : 192.168.0.1
  DHCP Server . . . . . . . . . . . : 192.168.0.1
  DHCPv6 IAID . . . . . . . . . . . : 234887757
  DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-72-15-1D-00-1A-4D-59-68-29
  DNS Servers . . . . . . . . . . . : 8.8.8.8
                                      212.159.13.50

Community Veteran
Posts: 4,862
Thanks: 126
Fixes: 24
Registered: 14-07-2009

Re: Cannot access some sites and ages on some sites

The results from ipconfig /all would normally just show the IP address of your router under DNS servers.  You can override this in your network adaptor settings and I presume you have done this (as Oldjim does because he doesn't trust the Plusnet DNS servers).  Why not follow the conventional route at least until we sort out your problem?
Quote
Ethernet adapter Local Area Connection:
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
  Physical Address. . . . . . . . . : 00-23-54-C6-CE-81
  DHCP Enabled. . . . . . . . . . . : Yes
  Autoconfiguration Enabled . . . . : Yes
  Link-local IPv6 Address . . . . . : fe80::4575:8ffe:77cc:b12f%11(Preferred)
  IPv4 Address. . . . . . . . . . . : 192.168.0.20(Preferred)
  Subnet Mask . . . . . . . . . . . : 255.255.255.0
  Lease Obtained. . . . . . . . . . : 28 November 2010 19:37:07
  Lease Expires . . . . . . . . . . : 01 December 2010 19:37:06
  Default Gateway . . . . . . . . . : 192.168.0.1
  DHCP Server . . . . . . . . . . . : 192.168.0.1
  DHCPv6 IAID . . . . . . . . . . . : 234890068
  DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-00-0C-44-00-23-54-C6-CE-81
  DNS Servers . . . . . . . . . . . : 192.168.0.1
  NetBIOS over Tcpip. . . . . . . . : Enabled

 
zoppz
Dabbler
Posts: 12
Registered: 27-11-2010

Re: Cannot access some sites and ages on some sites


I set the network adapter DNS setting to 8.8.8.8 and 8.8.4.4 as suggest by Oldjim last night. The ipconfig /all output shows it being set as that. Tired the www.gmx.com, which stop at 'secureaddthis.com' and www.MSDN.com sites, same result; still loading after 20 mins. The line speed as same as yesterday, ~3.2mbps.
Large simple site like BBC and Sky load slowly but are done in 20-30secs. Can't watch youtube in higeher resolution takes forever.
Zoppz