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Cannot access iplayer

john1376
Newbie
Posts: 2
Registered: ‎21-11-2012

Cannot access iplayer

Just connected with Plusnet, internet is working fine faster than TalkTalk but haven't been able to connect to iplayer yet keeps telling us there is an error in connecting.
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,742
Thanks: 266
Fixes: 77
Registered: ‎27-04-2007

Re: Cannot access iplayer

Hi there and welcome to the community forums.
Those sorts of errors are usually seen when there isn't sufficient bandwidth to try and stream, is it HD content that you're trying to play? I ask as your current line profile is 1600kbps which AFAIK could leave you struggling to stream in HD.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
john1376
Newbie
Posts: 2
Registered: ‎21-11-2012

Re: Cannot access iplayer

I have been trying to connect to my blueray dvd to watch a missed programme, i can watch it via my laptop, many thanks brenda
prichardson
Grafter
Posts: 1,503
Thanks: 1
Registered: ‎05-04-2007

Re: Cannot access iplayer

Hi brenda,
Does your Bluray provide any other internet enabled function, other than iPlayer?
If so, do these function at all?
Just trying to understand if this is a generic connectivity issue on the device, or iPlayer specific.
Additionally, do you connect to the router via wireless or via an Ethernet cable?