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Cannot Connect with sky Netgear DG834DT v1 after being flashed

mannyg
Newbie
Posts: 6
Registered: 24-01-2011

Cannot Connect with sky Netgear DG834DT v1 after being flashed

I have a SKY Netgear which I have flashed using Netgear Firmware and the Recovery Utility. All went well my laptop internet router reads it as NETGEAR. I have set up in http://192.168.0.1 log into it by admin and password. Entered username and password, done the encapsulation, clicked on Get Dynamically from ISP, Clicked on Get Automatically from ISP. Put in Micro-filter ADSL2.
But I get an error on internet bars on bottom panel, its got Yellow square with exlamation mark. Its say No internet access.
Please help?
11 REPLIES
Nick_Russell
Grafter
Posts: 553
Registered: 10-05-2007

Re: Cannot Connect with sky Netgear DG834DT v1 after being flashed

Sky have some customisation with their routers so flashing with normal Netgear firmware may muck this up.
See here -
http://www.kitz.co.uk/isp/sky_connection.htm
mannyg
Newbie
Posts: 6
Registered: 24-01-2011

Re: Cannot Connect with sky Netgear DG834DT v1 after being flashed

So do you think after flashing the router, i will be unable to use it with plusnet?
Moderator
Moderator
Posts: 17,997
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Registered: 11-01-2008

Re: Cannot Connect with sky Netgear DG834DT v1 after being flashed

you should be able to... have you put your Plusnet credentials in the router?

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mannyg
Newbie
Posts: 6
Registered: 24-01-2011

Re: Cannot Connect with sky Netgear DG834DT v1 after being flashed

I have put my username@plusdsl.net and password but it says not internet access.
really love to sort this out.
Moderator
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Re: Cannot Connect with sky Netgear DG834DT v1 after being flashed

there should be a log within the router of it trying to connect, can you copy and past the contents of that?

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Nick_Russell
Grafter
Posts: 553
Registered: 10-05-2007

Re: Cannot Connect with sky Netgear DG834DT v1 after being flashed

Quote from: mannyg
So do you think after flashing the router, i will be unable to use it with plusnet?

Sorry, I didn't realise you were trying to connect to Plusnet.  Yes this should be OK.
See settings here -
Quote
. Broadband Connection Settings
These are the settings you'll need to connect to our broadband service with a compatible router.
The terms used for these settings can vary, depending on the make and model of your router. We've included the most common alternatives below.
Connection Settings
Broadband Username/Login name username@plusdsl.net
Connection Type / Encapsulation PPPoA /PPP over ATM
Password The password you use to log in to this website
Virtual Path Identifier (VPI) 0
Virtual Channel Identifier (VCI) 38
Multiplexing method VC Based / VCMUX / VC-Multiplexing
Please note:
    * The above table has everything you'll need to get connected with any ADSL compatible broadband router
    * Some routers may ask you to enter other settings not mentioned above, you should be able to leave these as default or blank
    * If your Plusnet broadband was activated before August 2002, your username may be username@plus.net rather than username@plusdsl.net
    * Former Affinity Broadband customers will need to use username-pn@aihpipe.co.uk
mannyg
Newbie
Posts: 6
Registered: 24-01-2011

Re: Cannot Connect with sky Netgear DG834DT v1 after being flashed

hi please see the attachments for the logs on the router, its like the DNS is not providing the router with an IP address
Nick_Russell
Grafter
Posts: 553
Registered: 10-05-2007

Re: Cannot Connect with sky Netgear DG834DT v1 after being flashed

It is not a DNS issue as you are not connected to the internet.  Please check all the settings in my previous post.
Here are my settings.  I do not have the same router as you but the settings are almost the same.
Moderator
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Posts: 17,997
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Registered: 11-01-2008

Re: Cannot Connect with sky Netgear DG834DT v1 after being flashed

on the front of the router what colour is the little 'i' light?

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mannyg
Newbie
Posts: 6
Registered: 24-01-2011

Re: Cannot Connect with sky Netgear DG834DT v1 after being flashed

the "i" light is green and sometimes flashes
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Re: Cannot Connect with sky Netgear DG834DT v1 after being flashed

ok so that means that you have a connection to the internet, so it looks like your username and password could be wrong.
make sure it's <username>@plusdsl.net and check your password.

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