Cancelling BT Landline

[#1]

@Knrill 

As stated you need to move your PN account to SOGEA first before anything happens to the landline.

The landline should be cancelled by the move, but in the unlikely event it isn't you would simply contact BT to do the necessary.

If you are still in contract with BT then there probably will be early termination charges to consider.

Brian

[#2]

@outcast 

Are you not confusing the issue?

My reading is that @Knrill currently has a Plusnet broadband service tacked on to a BT phone service.

The question is how do you drop the phone service and retain the broadband service?rt

Isn’t the simple answer to ring Plusnet and ask if they can transfer the service to a direct connection without the BT element, be it ADSL or FTTC?

[#3]

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@Baldrick1 wrote:

... ask if they can transfer the service to a direct connection without the BT element, be it ADSL or FTTC?

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Yes, but my point is that customers and Plusnet staff are unaware that ordering SOADSL will take down BOTH broadband and phone.

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[#4]

You are correct Baldrick1.

I phoned Plusnet and they confirmed they can cancel (I think they used the term "take over") the BT line. I have upgraded my broadband to SOGEA, and hopefully all will be sorted by Friday 14th. The whole process took about 20 mins and was relatively painless. As we are out in the sticks, the approx line speeds quoted are not brilliant but no worse than my current speeds. He did try to convince me that fibre upgrades were coming to my area but I won't hold my breath until that happens. lol.  A new router is on its way so hopefully by the weekend I will know how well the transition has gone and if my connection is no worse than at present.

Thanks to all who have contributed to my query. I couldn't see how to post a general thanks to my original thread.

[#5]

I think they used the term "take over"

They actually place a "take over and cease" order with Openreach.

[#6]

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@Knrill wrote:

the approx line speeds quoted are not brilliant but no worse than my current speeds

Your speeds shouldn't change from what you have now.

However going to SOGEA means that you have to opportunity to  -

• disconnect any phone handsets that might still be plugged in
• remove any inline SPAM call blocking devices
• remove any phone extension wiring attached to the Master Socket
• once there are no phone extension wires, you can remove any dangly DSL/phone filters
• replace Master Socket filtered faceplate with a single outlet BT431a phone socket, and plug router in to that.
• connect your router using the shortest possible cable to the Master Socket

Any of those measures might improve your broadband speeds.

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@Knrill wrote:

He did try to convince me that fibre upgrades were coming to my area but I won't hold my breath until that happens.

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Yeah, just upgrade your contract when that eventually happens.

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@Knrill wrote:

A new router is on its way so hopefully by the weekend

What router are you using now ?

Given that moving from FTTC to SOGEA shouldn't alter your broadband, I would recommend NOT immediately swapping to the new router, so that you can monitor your connection and compare how it behaves going forward with what you're used to.

Keep the new router as a backup for the unlikely event that your existing router fails, or if you need it when FTTP arrives.

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[#7]

@Knrill 

You can check the OR website to see if there are any Full Fibre plans for your area.

www.openreach.com

Brian

[#8]

@Knrill ,

Follow @bmc 's link, and then in the results page under Full Fibre Broadband (Not yet available), click on the black [Keep me updated] button, and sign up for email updates on how Full Fibre provision is going for your address.

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[#9]

@Knrill Sorry to jump in rather at the end of this, but a little clarification would help. I was in a "similar" (but maybe not?) situation but went a different route for reasons I won't bore people with here.

Can you just clarify please if your existing (old) contract with PlusNet was for ADSL (traditional?) broadband which connects all the way back to the exchange, or so-called "Fibre" broadband (VDSL aka FTTC Fibre-To-The-Cabinet) which uses your copper wiring back to a "nearby" fibre-backbone cabinet for broadband, while the phone signal does go all the way back to the exchange?

SOGEA is, as you probably know, is just FTTC VDSL broadband but without the copper phone line back to the exchange, so no phone service.

If you were on ADSL before you may well experience improved speed and reliability moving to VDSL, though less so on a distant cabinet with a very long copper cable.

[#10]

Hi HPsauce,

To be honest, it has been quite a while since I took up my last Plusnet upgrade and I can't find whether it was ADSL or not. I was getting low speeds at the time and I hadn't upgraded to a fibre package as I didn't think it would make a difference. However, I learned that they had upgraded the cabinet to fibre (its about a mile away) and a neighbour had upgraded and got slightly better speeds. I upgraded to a fibre package and got speeds ranging between 10 and 12mps which was a slight improvement. As far as I am aware, my phone lines are copper overhead lines back to that cabinet. Sorry, I am not technically minded (I'm over 60 now!) and whilst I try to keep abreast of the terminology, I get bored with it very easily these days and forget all the different acronyms.

I work from home and my current line speeds are just about adequate for my usage so as long as the new upgrade is no worse than that, then I will be happy.Plus I have saved a few quid in getting rid of the land line. lol.

Thanks for your input.  

[#11]

Thanks Outcast, that's useful information.

[#12]

@Knrill Many thanks for replying to my query. At a mile from the cabinet you'll probably get very similar speeds from either broadband technology (older ADSL or newer VDSL) and your 10 to 12mbps is typical. 

As you mention upgrading to a fibre package a while back I expect you're on FTTC (Fibre To The Cabinet) already so there'll probably be no improvement with the change you've ordered, other than the lower price! 👍

There are several ways of telling what your old service was but it seems unimportant now so I won't try and take you there! 😁