Cancelled over 2 weeks ago, and internet still running !!

[#1]

Cancelled my account over 2 weeks ago, told I would be disconnected 30/10/2017 ,, I have left the property.. I am not prepared to pay for any internet, why is it still connected !?///

[#2]

Try & disconnect; I had that too for a few days, when I defected. When I tried to reconnect my log in was rejected.

[#3]

Did you leave the router behind?

[#4]

yes, A friend is renting my property while I travel, i asked her to connect and see if still connected, and yes it is. i even had to pay extra to have it disconnected from my property so why can she still sign on and use it, !

[#5]

There should be a ticket with details of your cancellation: https://portal.plus.net/wizard/?p=search

[#6]

---

@nikkih72 wrote:

Cancelled my account over 2 weeks ago, told I would be disconnected 30/10/2017 ,, 

Sorry about that, I can see what went wrong and I've rectified it for you. Let me know if you have any more issues