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Cancellation query

tmarat
Dabbler
Posts: 10
Registered: 17-06-2013

Cancellation query

Hi,
I had called the plusnet cancellation department for cancellation of my broadband (I have got the connection for my friend, and now he is leaving UK). The chap on the phone confirmed that the account is due to be de-activated on 18th Sept, but I have not received any confirmation e-mail as such. Is there any way I can get this e-mail?
Thanks,
Shreyas
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Cancellation query

If you have access to his account details look for closed tickets
tmarat
Dabbler
Posts: 10
Registered: 17-06-2013

Re: Cancellation query

Thanks!  Grin Found the info under tickets.