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Cancellation of contract

madison
Newbie
Posts: 3
Registered: ‎27-03-2020

Cancellation of contract

Today I have been trying to give 2 weeks notice to cancel my broadband service from the 10th of April, thus giving the required 2 weeks notice after a frustrating delay in my being able to confirm my relocation date. In the current, admittedly very difficult circumstances, it appears none of your phone lines are being answered, or even going to a queuing system, and the chat bot is not at all helpful. How do I get action from you on this request, please?

4 REPLIES 4
Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: Cancellation of contract

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madison
Newbie
Posts: 3
Registered: ‎27-03-2020

Re: Cancellation of contract

Oh dear, my bad, but it's a rather harsh comment.

 

Searching for the form to snail mail - no joy - any links?

Baldrick1
Moderator
Moderator
Posts: 11,526
Thanks: 5,129
Fixes: 414
Registered: ‎30-06-2016

Re: Cancellation of contract

@madison 

Sorry, I dis not mean to be harsh. See. http://www.plus.net/support/pdf/plusnet_cancellation_form.pdf

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madison
Newbie
Posts: 3
Registered: ‎27-03-2020

Re: Cancellation of contract

Many thanks!