Just organised an upgrade from my regular broadband to full fibre and the guy on the phone clearly told me that I wouldn't have to pay the cancellation fee on my current broadband cause I'm just upgrading. However, I just received a letter on the post saying "sorry you are leaving plusnet bla bla bla", which I assume is an automatic trigger, but at the very bottom the letter is stating "You'll receive a cancellation bill with the charges you need to pay".
Basically, I assume the above is just an automatic response from the system, but just want to make sure I won't have to pay any cancellation fees cause of the upgrade, because if I do I might as well cancel the upgrade and move to another provider. Other offer better value actually. Can anybody please confirm?
Thanks a lot,
Fixed! Go to the fix.