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Can you nudge up my Plusnet profile please

dvvrue95
Grafter
Posts: 132
Registered: 17-08-2007

Can you nudge up my Plusnet profile please

Hi folks,
my BT profile is 1.32 my PN profile is 1.1 my current modem stats are :-
Line Mode ADSL2   Line State Show Time
Line Power State L0   Line Up Time 01:04:30:13
Line Coding Trellis On   Line Up Count 1

Statistics Downstream Upstream
Line Rate 1501 Kbps 659 Kbps
Noise Margin 4.4 dB 3.4 dB
Line Attenuation 65.0 dB 39.4 dB
Output Power 0.0 dBm 12.9 dBm
MSGC (number in overhead channel data) 12 12
B (number of bytes in Mux Frame) 174 82
M (number of Mux Frames in FEC Frame) 1 1
T (Mux Frames over sync bytes) 1 1
R (number of check bytes in FEC Frame) 16 12
S (ratio of FEC over PMD Frame length) 3.7087 3.9791
L (number of bits in PMD Frame) 412 191
D (interleaver depth) 8 8
Delay 7 msec 7 msec
Super Frames 6148417  6148415 
Super Frame Errors 14198  0 
RS Words 110671510  418092220 
RS Correctable Errors 3557896  3216 
RS Uncorrectable Errors 76492  0 
HEC Errors 12715  0 
OCD Errors 548  0 
LCD Errors 0  0 
ES Errors 0  0 

Any disconnections within the last week have been as a result of me resetting the router to try and get my PN profile to increase, without much success  Sad.
Many thanks, Ian
4 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Can you nudge up my Plusnet profile please

Hi dvvrue95,
I adjusted your speed profile to match your IP profile. You will see your increase within the next 4 hours.
If there's anything else please let me know.
Chris
dvvrue95
Grafter
Posts: 132
Registered: 17-08-2007

Re: Can you nudge up my Plusnet profile please

Hi Chris,
thanks will keep fingers crossed  Roll eyes
Ian
dvvrue95
Grafter
Posts: 132
Registered: 17-08-2007

Re: Can you nudge up my Plusnet profile please

Good Morning PN,
after that change my PN profile is now 0.9 and my BT profile is now 1.08  Cry
Obviously I didn't keep my fingers crossed enough.
Ian
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Can you nudge up my Plusnet profile please

Morning Ian,
There was a disconnection on your line at 1.45 this morning and your speed synced at a lower speed.
I have adjusted your profile again as it appears your sync speed has increased.
If it still hasn't improved, then I'd suggest trying a PPP disconnection, login to your router and click disconnect, then power down your router and leave for a few minutes and power back on. You will then need to login to your router again and click connect.
Let me know how you get on.
Chris