Can we scrap 21CN and start again ?
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- Re: Can we scrap 21CN and start again ?
Can we scrap 21CN and start again ?
17-03-2010 10:44 PM
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Despite talking to PN tech support, when my profile was apparently reset from 3Mbits to 5Mbits, I can't get any download speed about 3Mbits. I used to get about 6Mbits download speed on ADSL with 7Mbits sync speed. This is truely appauling. This supposedly 'advanced' network is slower than what we had before. What is the point???? We are all ending up far, far from the 24Mbit speeds they are happy to cite. Even if most could theoretically get around 8-14Mbits, that would be ok, but I've gone back 10 years now to a point when I had a superfast 2Mbit connect and the cost of installation (you had to have a BT engineer change the faceplace) was £265.
Re: Can we scrap 21CN and start again ?
17-03-2010 11:35 PM
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For your connection, the acceptable range of speedsis 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6652 Kbps(DOWN-STREAM), 1105 Kbps(UP-STREAM)
IP Profile for your line is - 3000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 12.28:33.45:54.27 (SBE:NBE
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
Looks like I'm banded to 3Mbits profile despite 2 calls to tech support - during one of these I was cut off.
If anyone from PlusNet reads this please see my open ticket. Can you reset my profile - please remove the banding altogether. thanks.
Re: Can we scrap 21CN and start again ?
17-03-2010 11:45 PM
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> adsl status
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : ADSL2+(G.992.5) State : SHOWTIME
DS Actual Rate : 6653000 bps US Actual Rate : 1106000 bps
DS Attainable Rate : 10660000 bps US Attainable Rate : 1108000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 96 US Interleave Depth : 4
NE Current Attenuation : 42 dB Cur SNR Margin : 11 dB
DS actual PSD : 18. 1 dB US actual PSD : 12. 7 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 22 dB Far SNR Margin : 6 dB
CO ITU Version[0] : 00004946 CO ITU Version[1] : 0000544e
DSLAM CHIPSET VENDOR : < IFTN >
>
In case it helps, here is (above) the router details. Note that the max line speed "DS Attainable Rate" is 10Mbits. Now that would seem more sensible.
SNR margin is about 11db and Attenuation is 42dB. Typically, with the vigor 2800 attenuation was about 38dB (and original microfilter).
Re: Can we scrap 21CN and start again ?
18-03-2010 1:35 AM
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Re: Can we scrap 21CN and start again ?
18-03-2010 5:53 AM
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"itsme" - thanks for pointing it out - I was wondering what that was. Hopefully someone from PN will get back to me.
Re: Can we scrap 21CN and start again ?
18-03-2010 7:49 AM
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> adsl status
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : ADSL2+(G.992.5) State : SHOWTIME
DS Actual Rate : 6653000 bps US Actual Rate : 1135000 bps
DS Attainable Rate : 11220000 bps US Attainable Rate : 1136000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 96 US Interleave Depth : 4
NE Current Attenuation : 42 dB Cur SNR Margin : 11 dB
DS actual PSD : 18. 1 dB US actual PSD : 12. 7 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 22 dB Far SNR Margin : 6 dB
CO ITU Version[0] : 00004946 CO ITU Version[1] : 0000544e
DSLAM CHIPSET VENDOR : < IFTN >
and a little while later....
> adsl status
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : ADSL2+(G.992.5) State : SHOWTIME
DS Actual Rate : 6653000 bps US Actual Rate : 1135000 bps
DS Attainable Rate : 11348000 bps US Attainable Rate : 1136000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 96 US Interleave Depth : 4
NE Current Attenuation : 42 dB Cur SNR Margin : 12 dB
DS actual PSD : 18. 1 dB US actual PSD : 12. 7 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 22 dB Far SNR Margin : 6 dB
CO ITU Version[0] : 00004946 CO ITU Version[1] : 0000544e
DSLAM CHIPSET VENDOR : < IFTN >
(I had done one reboot this morning - about an hour ago)
Re: Can we scrap 21CN and start again ?
18-03-2010 12:14 PM
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Download speedachieved during the test was - 2940 Kbps
For your connection, the acceptable range of speedsis 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6652 Kbps(DOWN-STREAM), 1134 Kbps(UP-STREAM)
IP Profile for your line is - 3000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 21.39:20.14:58.47 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
If you wish to discuss these results please contact your ISP.
Re: Can we scrap 21CN and start again ?
18-03-2010 12:27 PM
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Quote from: jswift909 Your DSL Connection Rate :6652 Kbps(DOWN-STREAM), 1105 Kbps(UP-STREAM)
Looks like I'm banded to 3Mbits profile despite 2 calls to tech support - during one of these I was cut off.
You are not banded to 3Mb because the speed you are connected at is 6.6Mb as highlighted above.
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Re: Can we scrap 21CN and start again ?
18-03-2010 12:38 PM
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This is from the BT checker. Correct me (ofcourse) if I'm wrong but don't PlusNet get the banding from BT. But I was told PlusNet had requested to reset the BT side - this doesn't seem to have happened. What's the point to new improved, faster, advanced ADSL when it doesn't work. My download speed (many checkers) are showing a maximum of 3Mbits. The BT profile is 3MBits. It needs to be reset. Is this beyond PlusNet's ability? Pretty please.
Jonathan
Re: Can we scrap 21CN and start again ?
18-03-2010 12:38 PM
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With an attenuation rate of 42 you should be able to get a higher speed (though I'm surprised you were able to get 7mb/s on ADSL1), but it all depends on the state of your line, and the problems might be inside or outside your home. It may be that the higher frequencies used by ADSL2+ are flakier on your line. The only easy thing you can do is to get a filtered faceplate (if you have the right sort of master socket) or have your bell wire disconnected (if you don't have the right sort of socket). See http://www.kitz.co.uk/adsl/socket.htm (and apologies if you know all this already).
You could ask for your banding to be removed, but unless the line conditions improve it will only come back again.
Graham
Re: Can we scrap 21CN and start again ?
18-03-2010 12:55 PM
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thanks,
Jonathan
Re: Can we scrap 21CN and start again ?
18-03-2010 4:12 PM
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Re: Can we scrap 21CN and start again ?
19-03-2010 5:17 AM
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Download speedachieved during the test was - 3078 Kbps
For your connection, the acceptable range of speedsis 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6652 Kbps(DOWN-STREAM), 1134 Kbps(UP-STREAM)
IP Profile for your line is - 3000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 22.03:20.73:57.24 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Re: Can we scrap 21CN and start again ?
19-03-2010 9:30 AM
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Quote from: Matt Provided you stay synced at that rate it should lift straight to the 5500 profile - fingers are crossed for you. Unfortunately we can't force a profile reset on 21CN like we could on Max, but if it doesn't uplift let us know and we'll see what we can do.
There is an open ticket, 32502466, for these issues. I raised that on Monday but haven't had any update or response from PlusNet.
Please do not close the ticket as you can see the problems haven't been resolved. How do I escalate this ticket? I really think the ticket should have been acknowledge and updated since Monday.
Re: Can we scrap 21CN and start again ?
19-03-2010 1:42 PM
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These were:
Date Download Speed Upload Speed
Today 13:32 3077 kbps (385kB/s) 951 kbps (119kB/s)
Yesterday 09:28 2975 kbps (372kB/s) 958 kbps (120kB/s)
Monday 15:22 3322 kbps (415kB/s) 770 kbps (96.3kB/s)
Mar 8, 08:27 6450 kbps (806kB/s) 758 kbps (94.8kB/s)
It shows that on March 8th I was getting ~6.5 MBits actual download speed - which is what I was saying all along. I currently get 3Mbits although PlusNet have told me that the issue is currently waiting on the faults team to clear. This is categorical proof of previous speed rather than checking BTs web site which, at one point, said I might get 3Mbit speeds. My new vigor 2820 is rock solid at 6Mbits sync, but does say attainable speed is over 11Mbits.
> adsl st
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : ADSL2+(G.992.5) State : SHOWTIME
DS Actual Rate : 6653000 bps US Actual Rate : 1125000 bps
DS Attainable Rate : 11700000 bps US Attainable Rate : 1124000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 96 US Interleave Depth : 1
NE Current Attenuation : 42 dB Cur SNR Margin : 12 dB
DS actual PSD : 18. 1 dB US actual PSD : 12. 7 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 22 dB Far SNR Margin : 6 dB
CO ITU Version[0] : 00004946 CO ITU Version[1] : 0000544e
DSLAM CHIPSET VENDOR : < IFTN >
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- Re: Can we scrap 21CN and start again ?