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Can't view webstats

PhyllisTyne
Aspiring Pro
Posts: 719
Thanks: 49
Fixes: 3
Registered: ‎30-08-2007

Can't view webstats

either refuses my login for a domain (presumably it is the same as my usual plusnet login?) or says page not found. Aby ideas before I raise a ticket?
TIA
PT
7 REPLIES 7
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Can't view webstats

I have an idea, give me 5 mins and I'll see what I can do.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Can't view webstats

Should be fixed in around an hour, I'll test again then.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
PhyllisTyne
Aspiring Pro
Posts: 719
Thanks: 49
Fixes: 3
Registered: ‎30-08-2007

Re: Can't view webstats

blimey, if it is thats what I call service!
PT
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Can't view webstats

I'm not sure what causes this and it's a very rare occurrence but all that's generally needed is a nudge of the component and when this completes the problem is resolved.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
PhyllisTyne
Aspiring Pro
Posts: 719
Thanks: 49
Fixes: 3
Registered: ‎30-08-2007

Re: Can't view webstats

Thanks,
2 of the 3 are now fine.
With the other I get:
[color=pink]Webstats are currently unavailable for your domain
We're sorry, there are currently no Webstats available for your domain. Some possible reasons for this are:
* If you have recently activated your Webstats
Webstats for your domain are updated overnight, on a nightly basis. This means if you have recently activated Webstats on your account, your website statistics will be available within 24 hours.
* Your webspace is currently empty
If you don't currently have a website hosted in your webspace, no statistics will be available.
- Create an 'index.html' welcome page using the Website Wizard.
- For detailed help with website creation and FTP - visit the FTP Support section
[/color]
The webstats have been enabled for as long as the other domains
The webspace is not empty.
I did a total revamp of the site on monday. Might that be the reason why? All files were replaced.
PT
PhyllisTyne
Aspiring Pro
Posts: 719
Thanks: 49
Fixes: 3
Registered: ‎30-08-2007

Re: Can't view webstats

seems to have sorted itself today.
Thanks
PT
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Can't view webstats

Good to hear, thanks for letting us know.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.