Can't view my usage and have lost download speed
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Can't view my usage and have lost download speed
24-09-2010 2:45 AM
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You don't have any usage data to show right now.
This might be because your account is new, or your usage has been reset for a new billing month.
It can take up to 2 hours for your usage to show up - please check again later.
The main problem I have is that my speed has dropped dramtically since the 14th. My download speed is currently very similar to what it is when i've gone over my limit for the month (it takes 10 minutes to watch a 2 minute youtube video!). I haven't gone over my allowance for some time because I have opted for my allowance to be increased when it gets close to the monthly limit.
Re: Can't view my usage and have lost download speed
26-09-2010 8:16 AM
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Has no-one had this problem before or know how best to solve it?
Cheers
Re: Can't view my usage and have lost download speed
26-09-2010 8:23 AM
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Oh and it is frowned on to bump posts on this forum
Re: Can't view my usage and have lost download speed
28-09-2010 5:18 PM
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Can you check your router and tell me what username you have in?
Jojo
Re: Can't view my usage and have lost download speed
28-09-2010 5:43 PM
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I've tried logging ito the router to check but I can't. I don't know what the username or password is. I bought the router new, after my original plusnet router died, connected it and it just started working.
My router is now a TG585
Re: Can't view my usage and have lost download speed
28-09-2010 10:07 PM
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B.
Re: Can't view my usage and have lost download speed
29-09-2010 7:58 PM
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I've managed to find out how to connect to it through a browser (192.168.1.254) but couldn't log in. I tried various default usernames/passwords.
Anyway, am I best off conntacting Plusnet over the phone to sort this one out or do I have an issue between my computer, router and how it connects to the internet?
Re: Can't view my usage and have lost download speed
29-09-2010 8:04 PM
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I would contact Plusnet, supply them with the serial number to your router and see if they have it paired up with another account.
That would also explain why no usage is showing - your usage is currently being attributed to a different account. It also means that anything you are doing could be attributed to the other account holder (see the ACS:Law thread for the implications of that)
B.
Re: Can't view my usage and have lost download speed
29-09-2010 8:28 PM
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Give me 20 mins to eat some geek food (pizza) and I will look into it some more for you.
Re: Can't view my usage and have lost download speed
29-09-2010 8:41 PM
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The router was originally destined for another customer.
Can you please confirm the serial number from the base on the unit in a PM (Link). This is on the bottom of the unit on the barcode to the right of the large Thomson logo.
We will see if we can resolve this without any intervention on your side.
Re: Can't view my usage and have lost download speed
30-09-2010 6:57 AM
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PM has been sent.
Re: Can't view my usage and have lost download speed
30-09-2010 7:12 AM
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This has now been corrected.
You should now be able to factory reset the unit and it will automatically come online with your own details. Ensure you have the quickstart guide to hand, as this will assist you with the manual method.
When accessing http://192.168.1.254/ the username is "admin" (no quotes) and the serial number you provided me (ensure it is upper case).
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